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Brand new PC and Brand new Windows 11 Installer USB Error 0xc0000001

Anonymous
2024-01-29T00:11:59+00:00

Hey All,

I have a brand new PC, Brand new WD Green 1TB SSD, and a brand new windows 11 official USB.
I have had two errors consistently with trying to install windows on the computer.

General specs of the computer:

  • 16GB Ram,
  • RX6600
  • Ryzen 5 4600G
  • Gigabyte B550M F on the latest available firmware (rev 1.1 bios ver FB).
  • WD Green 1TB SSD

PROBLEM 1:
Initially when attempting to install on first boot, install would work up to the point after you enter the reg key and present a "PC doesnt meet minimum specs"

Troubleshooting completed:

  • TPM Enabled -> Disabled -> Reboot -> Enabled -> Reboot
  • RAM reseated, confirmed working in BIOS
  • UEFI Boot ONLY
  • Moved RAM and SSD to P0.
  • Remove all drives from boot order except the Windows USB.

After re attempting multiple configurations of the above, finally got it to acknowledge it met the minimum specs.

PROBLEM 2:
Now it has reached this stage it does the first reboot for installation. The Boot partitions are created on the drive as confirmed in BIOS however, it will attempt to progress a number of times and then eventually fail on the 5th or so reboot. Throwing Error 0xc0000001. Of course Windows hasn't actually installed at this point so entering the recovery screen etc. all options fail and just cause a reboot.

Troubleshooting completed at this stage: - Cloned an image from my other WORKING W11 PC and connected the SSD to the new PC. 100% working, can play games, watch videos etc. dxdiag confirms all is good etc. etc. i.e. - NOT a hardware issue. Would have rolled with this but its attached to my account and is education not home (as the USB we purchased is), so I can't cut over to the other user with the new key.

  • Formatted/ Cleared a spare Kingston 128gb SSD I know to be working. Reattempted all steps to here, same error code etc. (i.e. its not the SSD).
  • Repeated both steps above with the WD and Kingston SSD's into my WORKING W11 PC (Same MOBO, Ryzen 5 5600G, RTX4060, WD Green M.2), exact same error.
  • Used cloned windows to to "Reset this PC" - forced into education, can't progress past set up screen with new key.

I am convinced at this point that the USB we purchased (for 200 dollars mind you), is corrupt from the factory and I am wasting my time attempting to use it. Can anyone provide some insight?

My next plan is to frank together some old parts I have into a PC and attempt and install on a different motherboard, thought I really don't want to have to do this I've already spend about 8 hours troubleshooting as above.

Anyone experienced an issue like this before?

Windows for home | Windows 11 | Install and upgrade

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3 answers

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  1. Anonymous
    2024-01-29T05:25:32+00:00

    Hi,Christopher Mc

    Hello, thank you for your reply and let's look forward to successfully activating your system after re-installing under a new usb. If you run into problems, you can always contact us.

    Best wishes

    Bobhe | Microsoft Community Support Specialist

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  2. Anonymous
    2024-01-29T03:12:12+00:00

    Hey Bobhe,

    No worries! I thought it must be but I didn't want to assume and have missed a crucial troubleshooting step.
    I have a spare USB around so I will make a bootable W11 out of it with the media creation tool and try that tonight :)

    Cheers.

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  3. Anonymous
    2024-01-29T02:56:43+00:00

    Hello, Christopher Mc

    Welcome to the Microsoft Community.

    I'm sorry to hear about your problem with installing your new computer.

    Firstly thank you for your description, based on the information you have provided it seems as if the usb system installation device you purchased the activation key from is damaged.

    My suggestion is that you can try to use your personal usb device to download windows system for installation from the official website, download address: Download Windows 11 (microsoft.com)

    After that, you can find instructions on how to install Windows 10/11 in the following article by MVP Andre:How to: Perform a Custom Installation of Windows 11 and Windows 10 or - Microsoft Community

    Thank you for your time and effort working on this issue.

    Best wishes

    Bobhe | Microsoft Community Support Specialist

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