Hi Community Members,
If anyone can help on this issue please it would be really greatfull.
Thanks!
Not able to connect using LAN, Wifi and monile Hotspot in my Laptop
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Anonymous
Hello Support Team,
I have having HP Pavilion 15 Notebook PC installed with Windows 8.1 Single Language 64-bit and suddenly stopped connecting to any network. I am trying to connect with LAN Cable/Wifi and Mobile Hotspot but in all the cases it does not connect. I applied maximum solution searched online but nothing has worked. Below is the details of issue in all the cases. Can you please provide me the solution of this issue as i am struggling for more than a week and it would be really appreciated.
1. If i connect LAN cable and troubleshoot using Troubleshoot problems
Problem with wireless adapter or access point Not fixed Not Fixed
Reset the wireless adapter Failed
Investigate router or access point issues Failed
"Wi-Fi" doesn't have a valid IP configuration Not fixed
Investigate router or broadband modem issues Failed
Reset the "Wi-Fi" adapter Completed
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
Manufacturer . . . . . . . . . : Ralink Technology, Corp.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 5.0.26.26
Inf File Name . . . . . . . . . : C:\Windows\INF\netr28x.inf
Inf File Date . . . . . . . . . : Thursday, August 22, 2013 7:01:14 AM
Section Name . . . . . . . . . : NDIS61_RT3900E3.ndi
Hardware ID . . . . . . . . . . : pci\ven_1814&dev_3290
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
IInformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 05ad932d-7b24-4b95-8060-2eca03b769aa
Interface name: Ralink RT3290 802.11bgn Wi-Fi Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 4
Connection ID: 14
Connection status summary
Connection started at: 2024-01-01 09:05:25-473
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 15 item(s) total, 15 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
E8-6E-44-5B-1A-1D Infra <unknown> -45 1 Airtel_*****
Connection History
Information for Auto Configuration ID 4
List of visible networks: 11 item(s) total, 11 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 100 Yes Airtel_****
List of preferred networks: 0 item(s)
Information for Connection ID 14
Connection started at: 2024-01-01 09:05:25-473
Auto Configuration ID: 4
Profile: Airtel_****
SSID: Airtel_****
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: e8-6e-44-5b-1a-1d
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 63
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 6891
Rx failure: 0
Tx success: 22
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)
Information for Auto Configuration ID 3
List of visible networks: 10 item(s) total, 10 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 98 Yes Airtel_****
List of preferred networks: 0 item(s)
Information for Connection ID 13
Connection started at: 2024-01-01 08:55:42-885
Auto Configuration ID: 3
Profile: Discovery connection
SSID: Airtel_*****
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: e8-6e-44-5b-1a-1d
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 0
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 7107
Rx failure: 0
Tx success: 33
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2024-01-01 09:00:26-918
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000101
Information for Auto Configuration ID 2
List of visible networks: 11 item(s) total, 11 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 100 Yes Airtel_****
List of preferred networks: 0 item(s)
Information for Connection ID 12
Connection started at: 2024-01-01 08:52:40-946
Auto Configuration ID: 2
Profile: Discovery connection
SSID: Airtel_****
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000000
Information for Connection ID 11
Connection started at: 2024-01-01 08:52:30-883
Auto Configuration ID: 2
Profile: Discovery connection
SSID: Airtel_Vartan
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000001
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 05ad932d-7b24-4b95-8060-2eca03b769aa
Interface name: Ralink RT3290 802.11bgn Wi-Fi Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
2. If i use onle wifi/dont connect LAN cable and troubleshoot using Troubleshoot problems
PrintWindows Network Diagnostics Publisher details
Issues found
You have no preferred wireless networks
When you select a network and connect, Windows can automatically connect to it in the future. Not fixed
Connect to an available wireless network Failed
A network cable is not properly plugged in or may be broken Not Fixed
Plug an Ethernet cable into this computer Failed
Issues found Detection details
You have no preferred wireless networks Not fixed Not Fixed
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Ethernet driver information:
Description . . . . . . . . . . : Realtek PCIe FE Family Controller
Manufacturer . . . . . . . . . : Realtek
Provider . . . . . . . . . . . : Realtek
Version . . . . . . . . . . . : 8.20.815.2013
Inf File Name . . . . . . . . . : C:\Windows\INF\oem9.inf
Inf File Date . . . . . . . . . : Friday, September 27, 2013 6:52:00 PM
Section Name . . . . . . . . . : RTL8105.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8136&rev_07
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 14
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Ralink RT3290 802.11bgn Wi-Fi Adapter
Manufacturer . . . . . . . . . : Ralink Technology, Corp.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 5.0.26.26
Inf File Name . . . . . . . . . : C:\Windows\INF\netr28x.inf
Inf File Date . . . . . . . . . : Thursday, August 22, 2013 7:01:14 AM
Section Name . . . . . . . . . : NDIS61_RT3900E3.ndi
Hardware ID . . . . . . . . . . : pci\ven_1814&dev_3290
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Result of diagnosis: No problem found
InformationalDiagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 05ad932d-7b24-4b95-8060-2eca03b769aa
Interface name: Ralink RT3290 802.11bgn Wi-Fi Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 2
List of visible access point(s): 21 item(s) total, 21 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
E8-6E-44-5B-1A-1D Infra <unknown> -58 1 Airtel_****
Connection History
Information for Auto Configuration ID 2
List of visible networks: 17 item(s) total, 17 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 84 Yes Airtel_Vartan
List of preferred networks: 0 item(s)
Information for Auto Configuration ID 1
List of visible networks: 13 item(s) total, 13 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> Yes 82 Yes Airtel_*****
List of preferred networks: 0 item(s)
Information for Connection ID 4
Connection started at: 2024-01-03 11:22:08-171
Auto Configuration ID: 1
Profile: Discovery connection
SSID: Airtel_****
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000001
InformationalNetwork Diagnostics Log
File Name: 6A23E066-AD2E-4E5A-A92D-9AE2D751BCCD.Diagnose.0.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: ****
Windows Version: 6.3
Architecture: x64
Time: Wednesday, January 3, 2024 11:26:45 AM
Publisher details Expand
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
Windows for home | Previous Windows versions | Internet and connectivity
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4 answers
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Anonymous
2024-01-04T17:50:41+00:00 -
Anonymous
2024-01-03T20:19:00+00:00 Sorry i can't help you.
Someone else may be able to.
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Anonymous
2024-01-03T16:29:34+00:00 Hi Bill,
Thanks so much for reply.
I contacted ISP and they checked everything from their side and mentioned no issue from internet side.
And moreover , FYI...i am able to connect another Laptop, Mobile device and even my TV with same network so there seems no problem at internet side.
Even i could think problem at internet side if this Laptop used to connect with other internet mediums like Mobile Hotspot, LAN Cable but its not connecting with any medium, so its problem with Laptop/OS (may be some kind of upgrades or incompatibility with Drivers etc.)
Could you please provide me the possible solution which can fix this problem.
Regards,
Pawan
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Anonymous
2024-01-02T23:05:09+00:00 And what did your ISP (Internet Service Provider) have to say about this when you contacted them about the LAN and Wi-fi connection failure?