My computer keeps crashing

Hello Teddy Lynch，

Thank you for coming back to us!

Thanks for your reply, your computer problem seems to be more serious and not limited to specific applications or tasks,and it is not possible to get the blue screen logs, in this case, we can try to carry out some possible options:

1. Update drivers

Make sure all your hardware drivers are up-to-date, including graphics cards, sound cards, network cards, etc. Sometimes outdated drivers may cause system instability.

2. You can try to check and repair your system using DISM and SFC.

To do so, right-click Start > Terminal/PowerShell/Command Prompt (Administrator) and type the following command:

DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH

SFC /SCANNOW

After running the command, provide a screenshot of the output (or paste it) and then reboot. Check if the problem still exists.

3. Clean boot

I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem. 

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

If your situation continues, then you may need to try another troubleshooting program. I look forward to hearing from you!

Best Regards ,

Morning | Microsoft Technical Support Community

Hello Teddy Lynch，

Welcome to the Microsoft Community！

Thank you for your feedback, we understand that you are experiencing constant computer crashes and we understand your confusion and distress.

In order to better understand your question, I would like to invite you to share more details of your question with me:

Can you please tell us in what form your computer crashes, such as a blue screen.

And if there are any hints on the interface of the crash, please share them with us.

If you are experiencing a blue screen crash, the blue screen dump log can help us assist you in analyzing the problem.

The dump log is located in C:/Windows\Minidump.

If there is no corresponding file in the folder, you will need to open the file store. Wait for the next blue screen to get the log.

Press Windows Key + S - Type Control - Control Panel - System and Security - System - Advanced System Settings - Advanced - Startup and Recovery - Settings, Write debugging information select "Small memory dump", OK and restart your computer.

You can upload the dump log file to OneDrive and then share the download link here. We will help you analyze the cause of the blue screen as soon as we receive your logs.

Also, this document about Blue Screen errors may be useful for you: Resolving Blue Screen errors in Windows - Microsoft Support

Looking forward to your response, which will determine where we go from here! 

Best Regards ,

Morning | Microsoft Technical Support Community

Usually, it just freezes and stays frozen until after a few minutes it restarts or I manually turn it off via my PC. It occasionally blue screens but practically for every 30 normal crashes there's only 1 blue screen.

Sorry for not getting back to you immediately and thank you for your reply.