Default Outlook Profile creation and edit

Hello all,
I am currently in the process of trying to locate where exactly the default profile is setup.
The situation is as follows, I work for an offshore company, we use Citrix and VM's for the users. When the users initially logs in, their outlook is configured with a profile named "Offshore," however this profile is not configured correctly and always requires a help desk call and for a service desk employee to remote to their machine and create a new outlook profile which will correctly use autofill with the exchange information.
How do I edit this default profile, where do I find the link? How do I change this setup?
I've looked everywhere, I believe I have found the script that's controlling it in Netlogon in a folder named script_archives, however I cannot find anything that would cause this script to run through group policy or otherwise. Any help would be greatly appreciated.