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My laptop isn't responding to anything?

Anonymous
2024-01-06T03:25:06+00:00

My samsung galaxy book has had this issue before where it doesnt respond to any interactions such as the caps lock, charging light, and power button. I've tried to restart it, boot in safe mode, ctrl alt del. When I got it fixed the first time, I was told it was an issue with updating the BIOS, but I don't know how to fix it myself. What do I do?

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2024-01-06T06:42:17+00:00

    Hey there!

    My name is Ravi, an independent advisor and expert user. I am happy to help you. :)

    I understand how concerning it can be when a laptop doesn't respond to anything. Try using the system repair option.

    1). Turn off your PC

    2). Start the PC, when Windows starts loading, press and hold the Power Button for 5 - 10 seconds to perform a Hard Shut Down

    3). Do it twice.

    4). When you start Windows the third time, it will boot into the Recovery Environment. You can access Startup Repair, Command Prompt, and other options.

    5). Go to Troubleshoot - Advanced Option - Startup Repair and check if Windows can repair itself.

    If it works, you can update the BIOS later by downloading it from the Samsung website and creating a bootable USB drive.

    Feel free to get in touch again if you have any additional questions.

    Cheers,

    Ravi

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