Hi ,
Okay, initially I recommend doing a clean boot at the link below:
https://support.microsoft.com/en-us/topic/how-t...
Open the on command prompt (Admin) and execute the command: Sfc /scannow , wait for the process to finish.
Access the Nvidia control panel and check if it is marked for high Nvidia processing in the 3D management tab.
Switch power plan to Maximum performance:
Step 1: Click on the Start button on your desktop and type PowerShell in the search field. Right-click on the result and select Run as administrator.
Step 2: In the PowerShell window, run the below command and hit Enter:
powercfg -duplicatescheme e9a42b02-d5df-448d-aa00-03f14749eb61
Enter
The Ultimate Performance Power Plan is added to your power plan settings. Now, let’s see how to enable it.
Step 1: Click on the Start button on your desktop and type Power Plan in the search field. Click on the result.
Step 2: Click on Power Options in the path address. It will take you to the Power Options window.
Step 3: In the Power Options window, expand the Show additional plans section.
Step 4: Now, click on the radio button next to Ultimate Performance to enable the plan.
Then do an analysis with Microsoft's MSRT and Malwarebytes to see if there are any infected files.
https://www.microsoft.com/pt-br/download/detail...
Now it is not possible for you to perform an undevolt on your processor, only if it was done via the GPU using MSI but it is not recommended because this laptop GPU can have a great loss of performance due to the modification you made.
Independent Advisor - Community
Thanks