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Windows Defender "IT Administrator has limited access"

Anonymous
2024-01-12T22:16:52+00:00

My Windows Security has an issue "Page not found, Your IT administrator has limited access to some areas of this app, and the item you tried to access is not available. Contact IT helpdesk for more information.

this is not a work or school computer do I have a virus doing this? I haven't gotten any weird software or popups yet I've done an offline scan of the computer with a command prompt, and I've even gone so far as to try all of the methods provided on the internet and Microsoft answers and nothing helped I'm afraid my computer has a virus and might be infected with some type of malware
these are my computer specs

Windows for home | Windows 11 | Security and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. _AW_ 67,216 Reputation points Volunteer Moderator
    2024-01-13T05:39:31+00:00

    See if this works for you.

    Download SecurityHealthSetup.zip

    Unzip SecurityHealthSetup.exe, then right click and run as administrator.

    If it's not working straight away, restart the computer and give the system a few minutes to initialize before checking Windows Security.

    9 people found this answer helpful.
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  1. Anonymous
    2024-05-31T16:43:47+00:00

    thank you this solve my issue

    1 person found this answer helpful.
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  2. Anonymous
    2024-01-12T23:06:52+00:00

    I've tried the links below
    Automatically fix Windows security issues - Microsoft Support

    Windows Security won't open on Windows 11 - Microsoft Community Hub

    Page not available, your IT administrator has limited access to some - Microsoft Community

    Virus and Threat protection page not available - Microsoft Community

    and no there haven't been any changes to my computer that I know of I've done a full refresh deleting all my files and I have used the command prompt to activate offline scan to clean off my computer of any viruses I've also used other types of anti-virus software to scan my computer but to no avail, nothing came up P.S after using the anti-virus software I have uninstalled them the ones i used is Malwarebytes

    1 person found this answer helpful.
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  3. Anonymous
    2024-01-12T23:25:33+00:00

    Thank you for the quick response. You mentioned that you did a full refresh and deleting all your files, did you mean a full reset using the Reset this PC option? If so, I would suggest that you perform In-place Repair/Upgrade.

    • In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

    To start we need to download an ISO file of Windows 11 and save it to your computer. Please follow the instruction on the link below to create an ISO file.

    Note: You don't have to create a bootable drive, just download the ISO file, save it on your computer and run it.

    https://www.microsoft.com/en-us/software-downlo...

    After the ISO is created, follow the steps below on how to perform repair install on your computer.

    Note: Please make sure that you're signed in or have administrator rights to be able to proceed for the repair install.

    1. Unplug all external hardware except mouse, keyboard and LAN cable.
    2. Disable or uninstall any third-party antivirus program/application to prevent them from interfering with the repair install.
    3. Run the ISO file that you downloaded, if there's a prompt asking you "Do you want to allow this app to make changes to your device?" Click Yes
    4. Windows 11 setup will open, read the license terms then Click Accept button.
    5. Select Upgrade PC now then click Next button.
    6. Follow the steps on your screen.

    This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done, restart your computer and check if the issue is resolved.

    Regards,

    Jerico T.

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  4. Anonymous
    2024-01-12T22:55:34+00:00

    Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

    Prior to the issue, are there any recent changes on your computer? Also, what are the troubleshooting steps have you tried so far? Are you using a third-party antivirus software? If so, kindly disable it for the meantime and check if it will make any difference.

    Will wait for your response.

    Regards,

    Jerico T.

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