Share via

My JBL headphones keep disconnecting the audio for a few seconds and then it comes back for another few seconds on my laptop

Anonymous
2023-12-23T23:17:14+00:00

I recently purchased jbl tune 520 bt headphones, everything worked great until the headphones kept saying "power on, connected" on my laptop. As I later saw, the audio from the headphones disconnects from the computer and reconnects after a few seconds over and over again. I tried resetting the headphones, but nothing really happened. They work perfectly on my phone, but on the laptop it is impossible to use them, if anyone had a similar situation and managed to fix it please help!

Windows for home | Windows 11 | Recovery and backup

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

31 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-20T15:59:41+00:00

    I had the same issue with mine, its been a long time so I think you must have solved it but if anybody has the same problem in my case it was solved by disabling the equalizer option in the JBL headphones app

    100+ people found this answer helpful.
    0 comments
  2. Anonymous
    2023-12-25T13:10:58+00:00

    I have tried all these methods and none of them worked :(

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2024-04-13T05:10:10+00:00

    The app is not for the laptop, but for your phone. I know it doesn't make sense, but you have to change the settings in the mobile app to fix an issue with the computer 😅

    9 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-12-26T01:19:33+00:00

    i see. Have you tried checking if the audio enhancement is enabled on your headphones? This sometimes causes an issue with Bluetooth audio. If its on, you may turn it off by clicking the Start menu icon, then go to Settings > System > Sounds > under Output, click your JBL headphone > scroll down a bit until you see Audio Enhancement, click the drop-down, and select Off. Disconnect your headphone then try reconnecting it again, and test if the audio is properly working without interruptions.

    6 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-04-12T22:24:05+00:00

    I'm trying to find this "jbl headphones app" and I can't find it at all! There is no such application on my laptop. Do you know how I can download it?

    4 people found this answer helpful.
    0 comments