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Chrome stuck on white screen at start up

Anonymous
2023-01-12T06:02:54+00:00

Hello,

My google chrome is stuck on a white screen at start up, and I am at my wits ends on how to fix it. I have done lots of reading online, and none of the fixes have worked. These include but are not limited to:

  • Running the short cut in compatibility mode and as an administrator
  • Opening an incognito window
  • Testing if other browsers work (they do)
  • A complete, fresh install
  • Chrome runs fine on my Macbook
  • Rename user data folder (it does not even delete the old one after I boot up chrome...)

I cannot even access my settings or anything. If I minimize and reopen the window it turns black.

I have read just about every forum post online, so seriously, what do I do next?

Sincerely,

From one Chrome user to another

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-01-16T10:26:04+00:00

    Web search: KB5034129 on Server 2022 causes Chrome to crash.

    (White Screen etc)

    This fixed it for us:

    Remove the reg key "chrome.exe" here: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options

    10+ people found this answer helpful.
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  2. Anonymous
    2024-01-16T12:01:55+00:00

    Hello Chris
    I have to thank you, removing the registry keys "chrome.exe", "msedge.exe" and "msedgewebview2.exe" from:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
    did solve the problem on this upgraded installation of Windows Server 2022.

    After this change I was able to successfully install and run both Google Chrome (from Enterprise .msi-package) and the latest version of Microsoft Edge.

    Thank you for posting a working solution!

    Best regards, Stefan

    5 people found this answer helpful.
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  3. Anonymous
    2024-01-17T00:40:53+00:00

    This also worked for me! I don't know who or why that registry key got set. It seemed to only contain one value "MaxLoaderThreads=0x1", but that was the culprit. Thank you so much for providing this information.

    3 people found this answer helpful.
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  4. Anonymous
    2023-01-13T22:40:15+00:00

    Hello Greg,

    Thank you for the reply, here are my experiences with each step you put forth:

    1. Not relevant, done this on laptop already.
    2. Cannot due this given I cannot access Chrome settings.
    3. Cannot due this given I cannot access Chrome settings.
    4. I already indicated in my post that I did a fresh install of Chrome, but for the sake of your kind advice I did it again and it still did not solve my problem.

    Do you have any other possible suggestions?

    Thank you so much Greg.

    3 people found this answer helpful.
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  5. Anonymous
    2024-01-16T09:36:36+00:00

    2 people found this answer helpful.
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