Hmm, I'm not sure why your TPM 2.0 is not being detected. I was able to easily upgrade my OS from Windows 10 to 11, though that was quite a long time ago.
Occassional black screens on Windows 11 23H2 laptop
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have a Lenovo Ideapad 330S-14IKB running Windows 11 23H2 on the release preview branch and it seems like every now and then, the screen tends to go black randomly. It seems to happen most frequently with Microsoft Edge as only the window goes black and not the taskbar.
The laptop uses both Intel UHD 620 integrated graphics and AMD Radeon 540 discrete graphics. The log below is from the reliability history in Control Panel:
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffab8cc1524010
Parameter 2: fffff801a70c8670
Parameter 3: 0
Parameter 4: 5f28
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.100
Locale ID: 1033
Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_amdkmdag.sys-PF:1-AMD:RS
Where else should I look? What logs do I need to post here?
Windows for home | Windows 11 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
8 answers
Sort by: Most helpful
-
Anonymous
2024-01-12T15:22:36+00:00 -
Anonymous
2023-11-22T15:14:23+00:00 Update: The black screen still happened again and this time it didn't freeze so I was able to report it to the AMD Bug Report Tool.
Here's event viewer logs for reference:
Log Name: System
Source: Microsoft-Windows-HAL
Date: 11/22/2023 23:01:14
Event ID: 15
Task Category: None
Level: Error
Keywords:
User: N/A
Computer: ganmatthew
Description:
The iommu has detected an error.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-HAL" Guid="{63d1e632-95cc-4443-9312-af927761d52a}" />
<EventID>15</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2023-11-22T15:01:14.6155103Z" />
<EventRecordID>215973</EventRecordID>
<Correlation />
<Execution ProcessID="7400" ThreadID="15976" />
<Channel>System</Channel>
<Computer>ganmatthew</Computer>
<Security />
</System>
<EventData>
<Data Name="SourceId">256</Data>
<Data Name="FaultInformation">528286097408</Data>
<Data Name="FaultReason">6</Data>
<Data Name="ExtendedData">0</Data>
</EventData>
</Event>
Log Name: System
Source: Display
Date: 11/22/2023 23:01:20
Event ID: 4101
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: ganmatthew
Description:
Display driver amdwddmg stopped responding and has successfully recovered.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-11-22T15:01:20.3961051Z" />
<EventRecordID>215974</EventRecordID>
<Correlation />
<Execution ProcessID="7716" ThreadID="0" />
<Channel>System</Channel>
<Computer>ganmatthew</Computer>
<Security />
</System>
<EventData>
<Data>amdwddmg</Data>
<Data>
</Data>
</EventData>
</Event>
And this is the bug report from the AMD Bug Report Tool: AMD Bug Reporting Form Submitted Data 20231122T230516.zip
-
Anonymous
2023-11-03T07:06:00+00:00 Glad to help!
-
Anonymous
2023-11-03T06:50:01+00:00 I ran DDU and reinstalled my AMD drivers. Unfortunately the Lenovo website for my laptop doesn't specify a recommended driver version so I went for latest for now. Will reply here if the black screen happens again.
GPU - Radeon(TM) 540 Graphics - Discrete/Hybrid
VRAM - 2048 MB - GDDR5 1300 MHz
Graphics - Radeon(TM) 540 Graphics
Graphics Manufacturer - Powered by AMD
Usable Memory Size - 2048 MB
Core Clock - 1046 MHz
Memory Type - GDDR5
Memory Clock - 1300 MHz
Memory Bit Rate - 5.20 Gbps
Total Memory Bandwidth - 41 GByte/s
BIOS Part Number - xxx-xxx-xxx
BIOS Version - 015.050.002.001
BIOS Date - 2019/01/17 02:14
Device ID - 699F
Revision ID - C3
Vendor ID - 1002
SubSystem ID - 3806
SubSystem Vendor ID - 17AA
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x4
GPU - Radeon(TM) 540 Graphics - Discrete/Hybrid
VRAM - 2048 MB - GDDR5 1300 MHz
Driver Version - 23.19.05.01-231017a-397033C-AMD-Software-Adrenalin-Edition
AMD Windows Driver Version - 31.0.21905.1001
Direct3D API Version - 12.0
Vulkan™ API Version - 1.3.260
OpenCL™ API Version - 2.0
OpenGL® API Version - 4.6
Direct3D® Driver Version - 9.14.10.01526
Vulkan™ Driver Version - 2.0.279
OpenCL® Driver Version - 31.0.21905.1001
OpenGL® Driver Version - 23.10.230729_569461f
2D Driver Version - 8.1.1.1634
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
UI Version - 2023.1017.1604.1996
AMD Audio Driver Version - Not Available
Driver Provider - Advanced Micro Devices, Inc.
Windows Edition - Windows 11 CoreSingleLanguage (64 bit)
Windows Version - 23H2
-
Anonymous
2023-11-02T15:25:07+00:00 Hi, I am Dave, I will help you with this.
The log indicates it is the device driver on the AMD discreet graphics that caused the error.
Completely remove the current AMD graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.
A slightly older version of that driver is more stable than the latest version.