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I have downloaded the game but the game not open

Anonymous
2024-01-17T06:34:59+00:00

Dear, I hope this email finds you well.I downloaded the game "Myth Defense 2" from the Microsoft Store using my account, which is associated with the email address ******@gmail.com. However, I'm facing an issue where the game is not working on my laptop. I have tried to troubleshoot the problem on my own, but unfortunately, I have been unsuccessful.Thank you for your help in advance in resolving this matter.Best regards,Omar

Windows for home | Windows 11 | Gaming

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  1. Anonymous
    2024-01-26T15:24:08+00:00

    Hi , I’m still waiting for your response. The problem still remains, so, please fix the problem or refund my money.

    Many thanks,

    Omar

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  2. Anonymous
    2024-01-21T06:36:02+00:00

    Hi, i didn’t understand stand how can I contact with Xbox team, however, I buy the game from Microsoft store based on that Microsoft should fix my issue. Otherwise, please refund my money.

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  3. Anonymous
    2024-01-17T18:24:53+00:00

    Hi Christine, Thanks for prompt response, regarding your questions.No error message, yes I'm trying to reinstall the game and the install has been successfully, it's the first game I installed on my laptop noting that I paid 3 JOD to get the game from your store.

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  4. Tin Luna 25,450 Reputation points Independent Advisor
    2024-01-17T07:08:07+00:00

    Hi Omar,

    I'm Christine, an Independent Advisor. I can see here that you're unable to open an specific game on your computer. No worries, I'll do my best to help you.

    May I know if you are getting any error message while trying to open it?

    Have you tried to uninstall and reinstall the game itself?

    Were you able to install it successfully?

    May I know if it's the only game that you're having issue with?

    Will wait for your response.

    Thank you,

    Christine L

    Independent Advisor

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  5. Tin Luna 25,450 Reputation points Independent Advisor
    2024-01-17T23:16:20+00:00

    Hi Omar,

    Thanks for the update. Appreciated. May I know if the issue persists even after reinstalling the game itself? If yes, I will suggest you to reach the Xbox Support who handle this kind of issues. Kindly open the link below and you will see the information how to reach the Xbox Support:

    Xbox Support:

    https://support.xbox.com/en-US/help/games-apps/...

    Thank you,

    Christine

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