HDR Certification not found

Question

HDR Certification not found

Anonymous

Subject: Inquiry Regarding HDR Certification Issue on ASUS VivoBook Pro 14 OLED

Dear Microsoft Support Team,

       I hope this message finds you well. I am writing to seek assistance with an issue I've encountered on my ASUS VivoBook Pro 14 OLED laptop, Model: M3400QA KW512WS, which is advertised as supporting High Dynamic Range (HDR) display technology.

The problem I am facing is that when I navigate to the display settings on my laptop, I am unable to locate any HDR Certification information or confirmation. As HDR is an essential feature for my laptop and its display capabilities, I am concerned about this discrepancy and would like to ensure that HDR is functioning as intended.

      I have checked for Windows updates and made sure that my graphics drivers are up to date, but I still cannot find any indication of HDR Certification. I believe that my laptop should be HDR-certified based on the manufacturer's specifications.

       I kindly request your assistance in resolving this issue and ensuring that my ASUS VivoBook Pro 14 OLED laptop is correctly recognized as HDR-certified by the Windows operating system. If there are any specific steps, updates, or settings adjustments that I need to undertake to enable HDR Certification, please provide guidance on how to proceed.

      I appreciate your prompt attention to this matter and look forward to receiving your guidance and support in resolving the HDR Certification issue on my laptop. If additional information is required, please do not hesitate to let me know, and I will provide it promptly.

Thank you for your assistance.

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2 answers

Answer 1

To add the HDR certification to your PC you should go to the manufacturers website and look for the monitor's drivers. For example if you have a gigabyte m280 you'd go to here "https://www.gigabyte.com/Monitor/M28U/support#support-dl-driver-monitor" and download that driver file. Then you'd go to device manager > select the drop down on monitor > right click the monitor shown there, mines says Generic PnP Monitor. From the options select update driver > Select "Browse my computer for drivers" and go to where that downloaded file is. Look for the .inf file. If there isn't, one select the last folder where all the driver files are and select ok. Select next. It should say that the driver was installed and show the name of the monitor now. I hope this helps.

Answer 2

Hi Prajwal,

I am John J.D., a fellow Microsoft user like you.

To check HDR certification, go to Settings > System > Display > Advanced display. Ensure 'Display 1: Internal Display' is selected for your device's display info.

If HDR certification isn't listed, I recommend reaching out to ASUS support for further assistance.

John J.D.

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HDR Certification not found

2 answers