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Stuck with fixing c stage 2

Anonymous
2024-01-06T08:29:57+00:00

Can anyone help me to fix this

How to fix this

Your PC couldn't start properly

The operating system couldn't be loaded because a critical system driver is missing or contains errors

File:\windows\System32\drivers\EhStorClass.sys

Error code: 0xc0000098

You'll need to use recovery tools. If you don't have any installation media like a disc or USB device), contact your PC administrator or PC/Device manufacturer.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 869K Reputation points Independent Advisor
    2024-01-06T09:04:17+00:00

    Hi, I am Dave, I will help you with this.

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Options - Command Prompt

    Type this command and press Enter:

    chkdsk C: /f /r

    Wait for that command to complete, run this command 3 times, one at a time.

    chkntfs /x c:

    Type this command and press Enter:

    fsutil dirty query c:

    What is returned from that command?

    3 people found this answer helpful.
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  2. Ramesh 176.1K Reputation points Volunteer Moderator
    2024-01-06T14:24:39+00:00

    Type exit to come out of diskpart environment.

    Run:

    • cd /d c:\
    • dir EhStorClass.sys /s /a

    Post the screenshot.

    1 person found this answer helpful.
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  3. Anonymous
    2024-01-06T10:18:05+00:00

    I followed your steps, when power on first time I wait until the dots circle and then I press power button for more then 6 to 10 seconds, And second time I press power button to on I receive "Preparing for automatic repair" ,not the dotted circle Imageand it will redirect to this Recovery page.

    1 person found this answer helpful.
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  4. DaveM121 869K Reputation points Independent Advisor
    2024-01-06T09:55:38+00:00

    That blue screen indicates the Enhanced Storage Class driver in Windows, that may also indicate a problem with the drive.

    Can you access the recovery environment using the steps above (not F1) or does the PC just blue screen?

    1 person found this answer helpful.
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  5. Anonymous
    2024-01-06T09:26:46+00:00

    Thank you Dave for your valuable time , still I stuck Dave , When I press F1 to enter recovery environment again I redirect to same page , Here I attached a onedrive link , here I shared a video

    https://onedrive.live.com/?redeem=aHR0cHM6Ly8xZHJ2Lm1zL3YvYy83MGJlMWZiY2I5Zjk2Yzg3L0VjZUpJclpEcEJwQmxlRERvaFNfdG1NQlFYZlY5WUQ3clQxTDRFOHZpTkZDWUE%5FZT0yQ2ZWcGU&cid=70BE1FBCB9F96C87&id=70BE1FBCB9F96C87%21sb62289c7a443411a95e0c3a214bfb663&parId=root&o=OneUp

    Take a moment and check.. and Thank you man

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