Hi, I'm Robinson, and I’m happy to help you today.
Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the full model of your computer/laptop or motherboard? If you are using a desktop, did you try to connect the controller to the rear USB ports directly on the motherboard?
-Attach a screenshot of the System Information Page:
1-Right-click on Start then click on Run
2-Type: msinfo32 and click on Ok
-Attach a screenshot of the "Device Status" of the controller
1-Right-click on Start then click on Device Manager
2-Right-click on the controller driver and click on properties
3-Take a screenshot and attach it here