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Hi, I bought an Aegis R prebuilt PC from MSI about a month ago and ever since it arrived at my place, every few minutes my network adapter (Intel Wireless-AC 9462) resets and interrupts my internet connection. In Event Viewer, all of this pops up whenever it happens:
Level: Date: Source: Event: Category: Message:
Information 3/1/2024 2:40:50 am Netwtw10 7021 None (7021 - Connection telemetry fields and analysis usage)
Information 3/1/2024 2:40:47 am Netwtw10 7018 None (7018 - secure boot (SB4) configuration)
Error 3/1/2024 2:40:46 am Netwtw10 5005 None (Intel(R) Wireless-AC 9462: Has encountered an internal error and has failed.)
Error 3/1/2024 2:40:46 am Netwtw10 5032 None (5032 - Driver Miniport reset watchdog)
Error 3/1/2024 2:40:46 am Netwtw10 5032 None (5032 - Driver Miniport reset watchdog)
Error 3/1/2024 2:40:46 am Netwtw10 5005 None (Intel(R) Wireless-AC 9462: Has encountered an internal error and has failed.)
Error 3/1/2024 2:40:46 am Netwtw10 5002 None (Intel(R) Wireless-AC 9462: Has determined that the network adapter is not functioning properly.)
Error 3/1/2024 2:40:46 am Netwtw10 5005 None (Intel(R) Wireless-AC 9462: Has encountered an internal error and has failed.)
Error 3/1/2024 2:40:46 am Netwtw10 5007 None (5007 - TX/CMD timeout (TfdQueue hanged)
I've tried reinstalling the driver and playing around with the settings, but to no avail. I've been dealing with this since I booted up the PC for the first time, and it's been a pain to deal with. It'd be very appreciated if someone helped me out here. Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I tested out the commands to see if they would work, and unsurprisingly, they didn't do anything. I guess my only option would be to contact the manufacturer because this is pretty much impossible for me to do anything about on my own. I'll try to either get a new one or get this one repaired, and if I still encounter the same issue, I'll just get a refund. Really sorry for how long this took. I thank you for trying to help me out though, very appreciated! God bless you, man! 🙏
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But what is the exact model of your PC? The MSI website lists several models for the Aegis R series.
In order to determine whether your problem is related only to the WiFi connection or something else, it is necessary to test with the PC connected to the router via network cable and check if you can access the internet regularly.
Go to Device Manager, expand network adapters, post a screenshot.
I live in a two-story house. I'm on the second floor while my router is in the first one, but it's not far from my PC and the Wi-Fi signal is pretty strong. The internet works fine for my old laptop and my iPhone, but for some reason my PC's network adapter does this. I connect to the Wi-Fi directly, and I even tried using a repeater to see if things would change, but nothing did. I also shared my phone's Wi-Fi to the PC, and while it worked for a bit, it started doing the same thing again.
Are the PC and the router located in the same room or are they located in different rooms or are they located on different floors of the house? Do you connect directly to the router's WiFi network or through a WiFi repeater or range extender?
