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Disk not detected while installing windows 11

Anonymous
2024-01-19T20:05:51+00:00

Hello everyone,

I'm trying to install Windows 11 on my freshly bought MSI Katana 17. I have created a bootable USB key, and I have downloaded the IRST F6 driver to locate my disk and start creating the partition I need.

I can start the installation of Windows with no problem, but when my computer restarts for the first time, it seems like nothing happens. I have to restart the installation and reinstall the driver to make the disk detected again.

I have checked with DiskPart too; the disk seems unfoundable.

Thanks a lot in advance.

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2024-01-20T07:29:06+00:00

    Hi, Antoine Bernard1

    Welcome to the MicroSoft Community. 

    It seems like you’re experiencing an issue with your system’s ability to recognize your hard drive during the Windows 11 installation process. This could be due to a variety of reasons, so let’s try a few potential solutions:
    1. Check Your Hard Drive Connection: Make sure your hard drive is properly connected. If it’s an NVMe SSD, ensure it’s properly seated in its slot. If it’s a SATA drive, ensure both power and data cables are securely connected.
    2. Check BIOS/UEFI Settings:
      • Enter your system’s BIOS/UEFI settings (usually by pressing F2, F10, or Delete during startup, check your manual if unsure).
      • Ensure that your storage device is recognized in the BIOS/UEFI. If it isn’t, this could indicate a hardware issue.
      • Look for a setting for SATA Mode or Storage Mode and try changing it between AHCI and RAID (if available).
      • Ensure that Secure Boot is disabled. This can sometimes interfere with the installation of operating systems.
      • If your system supports it, try enabling or disabling CSM (Compatibility Support Module) or legacy mode.
    3. Check the Boot Order: Make sure your boot order prioritizes your USB drive. After the first restart, it may be trying to boot from the hard drive instead of the USB drive, causing the installation to fail.
    4. Recreate Your Bootable USB Drive: It’s possible that your bootable USB drive was not created correctly. Try recreating it using the Windows Media Creation Tool.
    5. Check for BIOS/UEFI Firmware Updates: Older BIOS/UEFI firmware may have compatibility issues with newer hardware or software. Check MSI’s website for any updates for your specific model and follow their instructions to update.
    6. Contact MSI or Your Retailer for Support: If none of the above solutions work, there may be a hardware fault with your new MSI Katana 17. Reach out to MSI’s support or your retailer for further assistance. Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

    Best Regards

    Martin | Microsoft Community Support Specialist

    20+ people found this answer helpful.
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