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Why is my Wi-Fi signal strong with fast connection on my Mac Laptop, but very poor on my Windows Computer (which is about 1 foot away from my laptop), with very poor connection.

Anonymous
2024-01-23T01:39:45+00:00

So I am very simple-minded when it comes to computers, so please explain in laymen's terms if need be.

Clarification:

The internet that I have is being used by many people (so it was my first speculation that this was the issue), but having all devices that used my Wi-Fi (other than my laptop) turned off completely, the same situation occurred: Slow and poor internet speed/ connection on the windows computer, and the opposite on my apple laptop. For specifics, both devices are on the same floor as the gateway router, and approximately 24 ft away from it, so I am quite certain that it isn't a location issue. I wasn't sure if this was the right place to ask, but if it is important, I have an Alienware Aurora R15 with some (possibly) relevant specifications:

  • "Intel(R) Wi-Fi 6E AX210, 2x2, 802.11ax, MU-MIMO, Bluetooth(R ) wireless card"
  • "13th Gen Intel(R) Core(TM) i9 13900F (24-Core, 68MB Cache, 2 .0GHz to 5.6GHz P-Core Thermal Velocity)"
  • "32GB, 2x16GB, DDR5, 4800MHz"

Note that my drivers are up to date as of 2024-01-12. And also both devices (mac laptop and Windows PC) are not connected via ethernet.

Attempted Fixes:

I attempted looking for a fix, which according to an Independent Advisor on this site, has helped another person with a similar issue, due to a possible "problem with their power options." This fix involved going into "services" (services.mcs) and making sure the following was clicked to "automatic"

  • WWAN Autoconfig
  • WLAN Autoconfig

Note that WWAN was already running in automatic, and WLAN was not running and was on manual (these have been adjusted according to the other independent advisor). Unfortunately, this fix didn't work, and I was afraid of doing anything else, without some guidance.

Interesting Find (unsure what it means):

When trying to increase the number of white bars on the Wi-Fi meter using a closer signal (ie. my phones hotspot), the number of bars did ultimately increase to its maximum, but the connection speed was worse than the Wi-Fi. Also this may be interesting, but when looking on task manager, the connection type is "802.11ac," which is not 802.11ax, as my specifications demand.... maybe this is something?

Please note that the Wi-Fi is very fast on the laptop and very slow on this computer, even though they are in close range of each other -- I am at a loss, hopefully I laid a good bread-trail for you to follow.

EDITS MADE TO THIS POST::

Wasn't sure if this was pertinent, but I have also reset the router with the standard procedures to reset my Wi-Fi. though this is a very simple fix that of course did not work. Also I have seen some other posts that have referred to their "Wi-Fi adapters" being faulty, though I am unsure if this is the case with me. Note that this PC was obtained fairly recently, maybe 5 months ago -- it is also pre-built, if that means anything.

Windows for home | Windows 11 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-05T04:33:00+00:00

    I have the same problem except for the fact I have 3 Windows laptops ( 1 Dell and 2 Asuses. The Mac gets > 400 . the others less than 50 unless I reset the WLAN and the WWAN configs, Then they all speed up to over 250 for about 5 to 10 minutes and then slow down again. When I turned the Mac off, the Windows sped up again for about 10 minutes. I hope someone comes up with an answer

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  2. Anonymous
    2024-01-23T15:24:55+00:00

    Okay Here's a Check-List of What Happened:

    1. I went into AWCC and found that my computer only has one power option, the "balanced" option -- so hopefully this one fix is checked off (nothing changed)
    2. I usually go to the maker's (DELL) website to get my updates. Note that I am not computer oriented so maybe that's why I can't find a shortcut. Nevertheless, I mentioned that my Drivers are updated, and BIOS is presumably set to default, as I have never messed with something like that. But I went to check this out, and after repeatedly pressing F2 (while the computer turns on -- this is how I accessed the "Entering Set-up" interface), did I find that I could not see anyway to make BIOS default (though everything seemed default to me... but that's coming from someone with little experience haha). I did find something interesting though, there was a section that said "IPv4 HTTP Support -- DISABLED" and "IPv6 HTTP Support -- DISABLED." I'm not sure what these are, but I recognized IPv4 and IPv6... maybe this is something? (but all in all, nothing changed)
    3. I don't see how windows updates can hinder my Wi-Fi connecting capabilities... so I left this unchanged (please explain why you want me to make this a manual option). (so on this subject, nothing changed).
    4. Okay that's somewhat good to hear (in context of the router/ Wi-Fi). I am indeed using the same router/ Wi-Fi on the mac and on the Windows computer. Note that I have already mentioned that after doing the standard procedures for resetting, nothing has changed. (so on this subject, nothing changed)

    Hopefully you have other ideas?

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  3. Anonymous
    2024-01-23T07:54:12+00:00

    If a branded PC start with this

    By default, win 11 update auto updates only critical win updates, and nothing else unless you have made the mistake of selecting the "Get latest updates" option, and if you have turn it off.

    You obtain both Bios & Drivers updates from the PC Maker, there should be a shortcut on your system to that makers update utility, and no other source.

    Then set bios to defaults & Pwr to balanced

    If using the same router/wiFi as the mac then resettig the reuter should have no impact (To reset there will usually be a small reset Btn, failing that disconnect Pwr to the reuter, wait 5 then Pwr back on)

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