Share via

No TPM module is detected

Anonymous
2024-02-20T20:19:04+00:00

Hello!!

I am attempting to reinstall Windows 11 however I am told that I do not have TMP 2.0. To bypass that I have created the registry edit that should bypass that. That did not work (as my system thinks no TMP module is installed full stop so the TPM version 1.2 requirement for the registry hack isn't met). Then I checked in my BIOS to see if TPM is enabled however in the BIOS I am told that no security module is detected. I KNOW that I do have a TPM module (and it is 2.0) as this was told to me by PC health check when I first upgraded to Windows 11. Slight disclaimer, my CPU is not compatible so when initially installing Windows 11 I used a registry hack. I am unsure what I should do now. Feel free to ask any more questions to help you solve my problem!

Thanks

Matthew

Windows for home | Windows 11 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-02-21T02:50:02+00:00

    Hi, MatthewDHeron

    Welcome to the Microsoft Community. 

     It seems you’re dealing with a tricky situation. Here are a few steps you can try:
    1. Check If TPM is Disabled in BIOS: In some cases, the TPM module might be disabled in your BIOS. Go into your BIOS settings and look for a setting related to TPM. It is often under the “security” tab, but it can vary based on the manufacturer. If it’s disabled, enable it.
    2. Clear the TPM: If TPM is enabled but not detected, you may need to clear it. This option is also usually found in the BIOS settings. Be aware that clearing TPM will remove information created by the TPM that is used to decrypt encrypted data. Without this information, the data is un-recoverable. Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites, or any support related to technology. If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.
    3. Update Your BIOS: If you’re still having trouble, you might need to update your BIOS. Check your manufacturer’s website for details on how to do this.
    4. Check for Hardware Issues: If none of the above steps work, there might be a hardware issue with your TPM module. You may need to contact your manufacturer or a computer repair service for further help. If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

    Best Regards

    Martin | Microsoft Community Support Specialist

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-21T22:40:06+00:00

    Hi Martin,

    Thank you for your reply. I think my issue may be more to do with the motherboard itself rather than with Windows so I have contacted my motherboard's manufacturer in regards to this issue. If my issue switches to be more on the Windows side of things then I will update on here.

    Thanks again,

    Matthew

    3 people found this answer helpful.
    0 comments