I tried all of these. It still didn't work. And my network adapter doesn't have a "Power Management" tab.
Wi-fi not working (Windows 11)
Hi,
I'm having a problem with my new ASUS E510 (Windows 11) laptop. For some reason, it can't connect to the internet anymore, and the wi-fi option is missing entirely. This problem is caused by an error in my network adapter (Intel(R) Wireless-AC 9560 160MHz) (code 10). This problem started happening last month during the second week of January, and my laptop hasn't been able to connect properly ever since.
The first couple of times this happened, I'd find a method that would fix my problem, but not entirely. My laptop would only be able to connect for about an hour before stopping again. And every time, I'd have to find a new method each time (as the method before it wouldn't fix it a second time), only for the internet to come back for shorter and shorter amounts of time.
Now, it's gotten to the point where the wi-fi option is permanently missing, and I can't connect to the internet ever again, no matter how hard I try. I've even tried the methods that worked fine in the past, but it's no use. The only way my laptop can connect to the internet is with an Ethernet cable, even though I want to be able to connect to the internet from anywhere.
I've already tried the following methods (after my laptop stopped connecting to the internet permanently) to no success:
- Network reset
- Enabling/disabling my network adapter (Intel(R) Wireless-AC 9560 160MHz)
- Uninstalling/re-installing my network adapter
- Updating my network adapter to the latest version for my laptop (Wi-fi package driver 23.20.0 for Intel(R), Windows 11, 64-bit)
- Updating my laptop (Windows 11, version 23H2, installed on 2/7/2024)
- Updating the BIOS
- Going back to previous Windows updates
- Restore points
- Opening Command Prompt as administrator, running commands (ipconfig, netsh, etc.)
- Opening Services, restarting WLAN AutoConfig, setting startup type to "Automatic"
- Checking if any third-party software is interfering with my laptop's connectivity (there are none)
- Checking if Windows Defender Firewall or any antivirus software interferes with my laptop's connectivity (they don't)
- Troubleshooting
- Numerous shut downs and restarts
- Holding down the power button for 30-60 seconds
- Resetting my modem/router
I've looked at many threads, videos, and websites, and it looks like no one with a similar problem has ever gone this long without a permanent fix. Most have solved this problem using any of the methods above, yet my laptop still has this laptop to this very day, and it doesn't look like it'll fix itself anytime soon.
Here's a picture of my system information, if it helps. If you can, please tell me what I should do next or if there's anything else I've missed, because I really don't know what else to do.
Windows for home | Windows 11 | Internet and connectivity
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20 answers
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Anonymous
2024-02-15T03:26:41+00:00 -
John DeV 162.5K Reputation points Independent Advisor
2024-02-13T07:42:01+00:00 Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please let me know if you have tried the methods below.
**Shutdown your computer
Unplug the power cable from the laptop for 30 minutes, then plug it in again and turn on.
**Please try to turn off Fast startup
Press Start then search Control panel
Under View by > select Small icons
Select Power Options
On the left side, Click "Choose what power buttons do"
Click "Change settings that are currently unavailable"
Under Shutdown settings > Turn off fast startup
Power off the system then pull the power cable from the laptop, wait for 15 minutes.
Power back on
Open Device Manager
Expand Network adapters
Right click on the Wireless driver then select Properties
Click Power Management tab,
Uncheck "Allow the computer to turn off this device to save power"
Restart your computer
**Open Device Manager
Expand the Network adapters
Find the Wireless driver in the list
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then restart your computer using Clean Boot of Windows
**Open Device Manager
Click View > Show hidden devices
Expand Network adapters
Right click the Wireless driver
Select Uninstall
Tick the "Attempt to remove the driver for this device" box
Click Uninstall
Restart your computer
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
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Anonymous
2024-05-31T12:51:54+00:00 5/30/2024
It's been more the two weeks I've had the same problem on Win 10 laptop. Wifi networks are discovered but not mine. Seems it was after an update. They're is nothing wrong with the adpter or my network. As of 4 days ago I've been running Chrome OS Flex on the same laptop no problem. IT'S WINDOWS. To late for me as I've loss programs I wanted but HEY MICROSOFT FIX IT !!!!!
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Anonymous
2024-02-25T04:25:44+00:00 It still didn't work, unfortunately.
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Anonymous
2024-02-22T18:37:16+00:00 Hello John DeV,
Thanks for ur advice. Your turning off Fast startup option worked for me.
Mine is Thinkpad X1 carbon (windows 11) got this issue first time today with wifi error code 43 (Intel Wifi 6 AX201) and wifi symbol disappeared from task bar at the bottom. Now it came back on and working as before.
FYI, there is no power management tab option under wifi adapters properties.