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Shokz Openfit bluetooth device audio and microphone issue with Windows 11 Pro after a recent Windows update.

Anonymous
2024-02-01T05:58:47+00:00
  1. My Shokz Openfit bluetooth device audio and microphone was previously working fine with my Microsoft Surface Pro 8 (64-bit OS, x64-based processor), running Windows 11 Pro (Version 23H2). I was able to select the device for audio output as well as microphone audio input and was able to hear audio and use the microphone from the Shokz Openfit device.
  2. After a recent Windows update however, I have encountered an issue where even though I can select the Shokz Openfit device for both audio output and microphone audio input, I am no longer able to hear the audio. The microphone on the device appears to be working fine though.
  3. If I select a different microphone audio input (say, my laptop's in built microphone), I could then hear the audio from the Shokz Openfit device. This is what I am having to do now as a workaround but I actually want to use the Shokz Openfit device microphone as I previously could.
  4. I have no issue with my Shokz Openfit device when connected with my Samsung android phone. I can select the Shokz Openfit device for both audio and microphone input and both work fine.
  5. I have tried the following to no avail:-

a) Removing, deleting and re-pairing my Shokz Openfit device with my laptop.

b) Reseting both device and laptop

c) Disabling / enabling devices and functions under system settings, audio settings, drivers, properties.

  1. I'm not sure if this is related but I think there is some conflict between stereo dual channels for the audio output and the channel for the microphone audio input. Though, there are no other Shokz Openfit devices to choose when selecting which audio input / output - the only choice is "Headphones (Openfit by Shokz)" for audio output, and "Headset (Openfit by Shokz) for microphone audio input.
  2. I have emailed Shokz directly but still have not yet found a solution. Since it works fine on my phone, I think it might be issues with Windows / Bluetooth / Sound settings.
  3. On a side note, I have also tried my Samsung Galaxy Buds Live for audio output and input on my laptop and both audio and microphone works.

Appreciate the community's support. Many thanks!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-02-07T23:24:04+00:00

    Hi Malygos,

    I am having the same issue with my Shokz Openrun Pro headphones. I tried the solutions you suggested, but I was still unable to use them in MS Teams. I am able to paired them, but they don't appear in the list of audio microphone or speakers. In contrast, they work fine on MS Teams on both my Samsung S23 phone and S8 tablet.

    Any advice would be appreciated.

    Best regards

    Leigh

    8 people found this answer helpful.
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  2. Anonymous
    2024-05-27T15:27:33+00:00

    I had the same problem on my Surface Pro with the Openrun Shokz. They could connect, but they were not treated as an audio device anymore.

    I followed the advice on a different forum and updated the drivers from Intel for Bluetooth connectivity. It required a quick driver install, a machine reboot, and removing / re-pairing my Shokz with the Surface. Afterward, my headphones were recognized as an audio device and I could select them for mic and speaker.

    I hope this works for you, too.

    7 people found this answer helpful.
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  3. Anonymous
    2024-03-20T13:53:23+00:00

    Hi,

    I am having the same issue with my Shokz OpenComm headphones, which has a special microphone that extends from the headset to better capture voice responses. I tried the solutions you suggested, but I was still unable to use them in Teams.

    It appears that Windows is only recognizing them as headphones as "handsfree" is not an option.

    Help?

    Thanks in advance,

    Machelle

    5 people found this answer helpful.
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  4. Anonymous
    2024-05-01T05:32:48+00:00

    I ended up buying the Shokz 110USB-C Bluetooth Adapter. My Run Pros now work with Teams, Zoom, Spotify and web browser. Cost was AUD79. Annoying that I had to do this, but at least they now work. It would be good if Shokz support was more overt at recommending this workaround.

    3 people found this answer helpful.
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  5. Anonymous
    2024-02-02T05:04:03+00:00

    Hello ,

    Welcome to Microsoft Community.

    Based on the description, you've attempted some methods to address the issue.

    Here, I have a few methods that might help diagnose the problem or resolve it.

    1. Set it as both the default device and the default communication device in the settings (This might be helpful). “Win”+ "R" open "Run", Type ”mmsys.cpl“ to open the management settings*.* Right-click on the device and make your selection. After connecting the Bluetooth headphones*, there may be two new devices added, one of which includes 'Hands-Free' in its name. (If there are two new additions, please test each one separately to check for functionality).*
    2. Try creating a new account and see if the issue persists in the new account. Click here for further assistance.
    3. Try update or reinstalling the Bluetooth driver (Microsoft's pushed drivers may not necessarily match the latest drivers provided by the laptop manufacturer).
    4. You can go to Device Manager to see if there's an option to roll back the driver version. By default, Windows can receive driver updates. “Win” + "R" open "Run" ,Type ”hdwwiz.cpl“ to open the Device Manager*.* Locate the corresponding device, right-click 'Properties' , and on the 'Driver' tab, find the appropriate option.
    5. If the above steps do not help, you can also try uninstalling recent updates to see if it resolves the issue. If you wish to return to the latest state, you can update through Windows Update*.* Click here for further assistance.

    If anything is unclear, please do not hesitate to let me know.

    Malygos - MSFT | Microsoft Community Support Specialist

    2 people found this answer helpful.
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