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Touchpad and one other Issue with HP 250 G10 Laptop

Anonymous
2024-02-18T11:40:03+00:00

Greetings

I am Munib.

I am having problems with my HP 250 G10 Laptop (CI7 13th Generation 1355U). OS is Windows 11 23H2.

Problem

  1. I am unable to add any device. the relevant window keeps on spinning but no device is indicated.

2 - Bluetooth is active. but it cannot connect to nearby device nor it is being discovered by nearby devices. Even it cannot discover other devices.

  1. touchpad all of sudden stopped working. in settings, the device is not present. in device manager under HID and mice and other pointing devices tab only HID compliant mouse is seen. Even in BIOS no internal signalling/pointing device is available.

I have tried all the solutions from reinstalling windows to applying every update. But still above three issues are unresolved. Help is requested please.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-02-19T04:01:08+00:00

    Hello,

    Thank you for using Microsoft products and posting to the community.

    Based on your descriptions, since you have mentioned that "Even in BIOS no internal signalling/pointing device is available", it is likely an issue in the laptop's hardware or firmware.

    I recommend you to contact HP support for a repair or replacement if the laptop is still under warranty, or your local repair shop for a hardware checkup if not.

    Thanks for your patience and understanding.

    Best Regards,

    Johann - MSFT | Microsoft Community Support Specialist

    3 people found this answer helpful.
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