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W11; Bluetooth soundbar Incorrectly Recognized as headphones.

Anonymous
2023-07-14T11:05:30+00:00

It play for 20 seconds through the Samsung soundbar then removes/deletes the BT connection (event log)and then plays through computer speakers. I try to select again but the bt connection has been removed. I add it again and the scenario is repeated

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2024-02-05T04:18:59+00:00

    I had the same problem with my last Windows 10 desktop. I have paired several different bluetooth speakers with both PC's and all of them are detected as headphones. If I connect my speakers or home theater with a USB cable this issue disappears. Every time. That is not practical but I did it to narrow down the issue it just seems to be with bluetooth.

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  2. Anonymous
    2024-02-26T10:40:42+00:00

    Hi,

    Still an issue. doesn't happen on windows 10 just 11. other people seems to have the same problem. connects runs the bluetooth connection for 30 secs then drops it. Reset the bluetooth connections then it does the same . which to an older laptop which runs windows 10 no problems bluetooth runs fine.

    Still working on it!

    Cheers

    Joe

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  3. Anonymous
    2024-01-16T11:15:27+00:00

    Yes it must be an registry setting I guess but don't know. Windows 10 is fine just happens with Windows 11. Cant solve it at the moment. I use a work around with a third party blue tooth device. Not ideal but still looking at it now and again

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  4. Anonymous
    2024-01-16T05:38:20+00:00

    I am having the same issue with my Rockville HTS56 home theater.

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  5. Anonymous
    2023-07-15T08:56:26+00:00

    Hi joebegley,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    If your Bluetooth soundbar is being incorrectly recognized as headphones and the connection keeps getting removed or deleted after playing for a short period, there could be a few possible reasons and solutions to consider:

    1. Interference or distance: Check if there are any devices or objects causing interference between the soundbar and the computer. Move the devices closer together to improve the Bluetooth signal strength and reduce the chance of interference.
    2. Reset Bluetooth settings: On both the soundbar and your computer, clear the previously paired Bluetooth connections and start fresh. This can help resolve any conflicting settings or configurations that may be causing the issue.

    3. Firmware updates: Ensure that your soundbar's firmware is up to date. Visit the manufacturer's website or refer to the user manual for instructions on how to update the firmware. Similarly, make sure your computer's Bluetooth drivers are updated to the latest version.

    4. Remove other Bluetooth devices: If you have other Bluetooth devices paired with your computer, temporarily remove or disable them. Sometimes, conflicts between multiple devices can cause connection issues.

    1. Check if the issue occurs with other Bluetooth audio devices. If so, it may be a wider issue with the Bluetooth adapter or settings on your PC rather than the specific soundbar.
    2. Contact support: If the problem persists after trying the above steps, it's recommended to reach out to the customer support of your soundbar manufacturer for further assistance. They may have specific troubleshooting steps or be able to provide additional guidance based on the model of your soundbar.

    Let me know if any of those suggestions help resolve the behavior of your Bluetooth soundbar being incorrectly detected as headphones on your Windows 11 PC. Troubleshooting Bluetooth can take some trial and error.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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