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My gateway laptop is stuck on with black screen how do I turn it off to reboot?

Anonymous
2024-02-09T16:39:14+00:00

My gateway computer is stuck power on and black screen, it isn't really "running"

How do I get it to turn off and reboot so I can fix the problem?

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2024-02-09T17:16:01+00:00

    Hi TerryAndrea,

    I'm Paul, I'm sorry to hear you're having a problem.

    Don't worry, I will help you to solve it.

    You can force restart it by pressing the power button until it shuts down or restart.

    Let me know how it goes.

    Thanks.

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