Share via

Help Please! I have no idea what's going on with my Wi-Fi, or computer not being able to register it better?

Anonymous
2024-01-25T13:08:22+00:00

I had to repost this, since the last one wasn't getting enough traction. Please help! I genuinely want to know why this is happening.

Clarification:

The internet that I have is being used by many people (so it was my first speculation that this was the issue), but having all devices that used my Wi-Fi (other than my laptop) turned off completely, the same situation occurred: Slow and poor internet speed/ connection on the windows computer, and the opposite on my apple laptop. For specifics, both devices are on the same floor as the gateway router, and approximately 24 ft away from it, so I am quite certain that it isn't a location issue. I wasn't sure if this was the right place to ask, but if it is important, I have an Alienware Aurora R15 with some (possibly) relevant specifications:

  • "Intel(R) Wi-Fi 6E AX210, 2x2, 802.11ax, MU-MIMO, Bluetooth(R ) wireless card"
  • "13th Gen Intel(R) Core(TM) i9 13900F (24-Core, 68MB Cache, 2 .0GHz to 5.6GHz P-Core Thermal Velocity)"
  • "32GB, 2x16GB, DDR5, 4800MHz"

Note that my drivers are up to date as of 2024-01-12. And also both devices (mac laptop and Windows PC) are not connected via ethernet.

Attempted Fixes:

I attempted looking for a fix, which according to an Independent Advisor on this site, has helped another person with a similar issue, due to a possible "problem with their power options." This fix involved going into "services" (services.mcs) and making sure the following was clicked to "automatic"

  • WWAN Autoconfig
  • WLAN Autoconfig

Note that WWAN was already running in automatic, and WLAN was not running and was on manual (these have been adjusted according to the other independent advisor). Unfortunately, this fix didn't work, and I was afraid of doing anything else, without some guidance.

Interesting Find (unsure what it means):

When trying to increase the number of white bars on the Wi-Fi meter using a closer signal (ie. my phones hotspot), the number of bars did ultimately increase to its maximum, but the connection speed was worse than the Wi-Fi. Also this may be interesting, but when looking on task manager, the connection type is "802.11ac," which is not 802.11ax, as my specifications demand.... maybe this is something?

Please note that the Wi-Fi is very fast on the laptop and very slow on this computer, even though they are in close range of each other -- I am at a loss, hopefully I laid a good bread-trail for you to follow.

EDITS MADE TO THIS POST::

Wasn't sure if this was pertinent, but I have also reset the router with the standard procedures to reset my Wi-Fi. though this is a very simple fix that of course did not work. Also I have seen some other posts that have referred to their "Wi-Fi adapters" being faulty, though I am unsure if this is the case with me. Note that this PC was obtained fairly recently, maybe 5 months ago -- it is also pre-built, if that means anything.

RESPONSE TO ONE OTHER HELPER (thank you "Palcouk")::

"Okay Here's a Check-List of What Happened:

  1. I went into AWCC and found that my computer only has one power option, the "balanced" option -- so hopefully this one fix is checked off (nothing changed)
  2. I usually go to the maker's (DELL) website to get my updates. Note that I am not computer oriented so maybe that's why I can't find a shortcut. Nevertheless, I mentioned that my Drivers are updated, and BIOS is presumably set to default, as I have never messed with something like that. But I went to check this out, and after repeatedly pressing F2 (while the computer turns on -- this is how I accessed the "Entering Set-up" interface), did I find that I could not see anyway to make BIOS default (though everything seemed default to me... but that's coming from someone with little experience haha). I did find something interesting though, there was a section that said "IPv4 HTTP Support -- DISABLED" and "IPv6 HTTP Support -- DISABLED." I'm not sure what these are, but I recognized IPv4 and IPv6... maybe this is something? (but all in all, nothing changed)
  3. I don't see how windows updates can hinder my Wi-Fi connecting capabilities... so I left this unchanged (please explain why you want me to make this a manual option). (so on this subject, nothing changed).
  4. Okay that's somewhat good to hear (in context of the router/ Wi-Fi). I am indeed using the same router/ Wi-Fi on the mac and on the Windows computer. Note that I have already mentioned that after doing the standard procedures for resetting, nothing has changed. (so on this subject, nothing changed)

Hopefully you have other ideas?"

Windows for home | Windows 11 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-02-11T05:03:21+00:00

    Hey Rota!

    Amazing news. I managed to fix the internet on this PC. I for some reason removed the "puck antenna" that goes in the back of the PC, and this was the reason why my internet was so abysmal. Note that I went from 1.76 download speed and 0.56 upload speed to over 70 Mbps with just this simple installation. Very dumb of me, but this "puck antenna" came with my computer on its arrival, and I just never used it because it looked silly! So lesson of the day, don't hoard things I don't understand haha. Here is the solution that worked for me:

    Image

    Thank you so much Rota for trying your best! But turns out customer stupidity reigns supreme. I hope you have a great day.

    -- A forever confused windows user

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-01-31T14:20:26+00:00

    Hey Rota,

    After following the same steps as last time under my post (for "2) Device Manager:") I clicked on Roaming Aggressiveness. The first image is before, and the following image is after:

    ...

    Note that after changing this setting, nothing changed. Or maybe all of these are doing something, but i don't have the means or knowledge to test it. Thank you for responding again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-01-31T10:16:39+00:00

    Hello，Confused Windows User

    Thank you very much for your patient and detailed reply, we are working hard on this issue, so we hope you can try the following steps: select Roaming Aggressiveness in the image below and try adjusting the value to the highest.

    We are always waiting for your reply!

    Best Regards，

    Rota Ye |Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-01-27T00:48:23+00:00

    Hey Rota,

    Thank you for responding! I was beginning to lose hope. Below is a detailed description of what I have done:

    1. Changing the Settings on BIOS:
    • I followed your information, and checked. I successfully made IPv4 HTTP Support -- ENABLED and IPv6 HTTP Support -- ENABLED. (nothing changed after this)
    1. Device Manager:
    • I went Into Device Manager, clicked on Network Adapters, right clicked on "Intel(R) Wi-Fi 6E AX210 160MHz" (this is the only option that seemed related to the specifications in my first post), then I clicked on properties -- it was here I found a slight deviation (see below):
      ![Image](https://learn-attachment.microsoft.com/api/attachments/533e4895-ba3c-41b7-a2d7-f5a5eec719f3?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/ac163de7-957c-4eaa-8766-aff27e5d8dcf?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">![Image](https://learn-attachment.microsoft.com/api/attachments/ac163de7-957c-4eaa-8766-aff27e5d8dcf?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/956680c0-719e-4401-95d4-e756ff8292ea?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">ImageImage

      So without doing much.... since I have no idea what's about to go on.... I hope this was informational. Please let me know how to proceed on this front (nothing changed).

      • As for the "Power Management" tab you mentioned, I found no such tab while in Device Manager and even within the specific "Intel(R) Wi-Fi 6E AX210 160MHz" that was Network Adapters. You can also verify this from the first two images. (nothing changed)
      1. Control Panel:

      Going into control panel, I clicked "Large icons" and clicked on Internet Options. I then went into the Advanced tab, and under the "Security Checklist," I found the items you told me to click on. I then clicked "Apply" then clicked "Okay."

      => Use SSL 3.0 -- UNCHECKED (I checked this, nothing changed)

      => Use TLS 1.0 -- UNCHECKED (I checked this, nothing changed)

      => Use TLS 1.1 -- UNCHECKED (I checked this, nothing changed)

      => Use TLS 1.2 -- CHECKED (I left this checked, nothing changed)

      => Use TLS 1.3 -- CHECKED (I left this checked, nothing changed)

      1. Control Panel Part II:

      So I am still in control panel, I clicked Network and Internet (after de-selecting "Large Icons"), I clicked on Network and Sharing Center, I clicked on Change Adapter Settings, I then right clicked on my currently used internet, then clicked on Properties. This is where things begin to slightly diverge from your instructions. I did not find any tab or clickable option that had the title "Internet Explorer," so hopefully this isn't a detriment. Luckily, I did see the option "Internet Protocol 4," then I clicked on properties, and then clicked on Use the following DNS server address and inputted exactly what you mentioned:

      => Preferred DNS server: 4. 2. 2. 1

      => Alternate DNS server: 4. 2. 2. 2

      And then I Pressed "Okay." (nothing changed)

      1. Control Panel Part III:

      Okay so now that I am back to the original interface for the Control Panel, I clicked Network and Internet, I clicked on Internet Options, I clicked on Advance then clicked on "Restore Advanced Settings" and then clicked Apply, then Okay. NOTE::: I did not see any option to "Reset" as you said, so I just did the same thing twice.... hopefully that wasn't a silly mistake. I then moved from the Advance tab to the Connections tab, and clicked on "LAN Settings" (NOTE::: I could not find a way to "Link LAN settings.") and saw that "Automatically Detect Settings" and the "Proxy Server" checklist (in its entirety) both satisfied the instructions you gave me -- so I just clicked "OK." (nothing changed)

      1. Going Through Files:

      I followed the file path to the specific directory:

      =>" C:\Windows\System32\drivers\etc "

      I also see two files, "hosts" and "hosts.ics," so I did what you said and "cut" the "hosts" file (and NOT "hosts.ics"), and pasted it onto my desktop.... please tell me there's more to this? (nothing changed)

      1. Hacking the System (I felt cool doing this):

      I went to the Windows taskbar and typed "cmd," and right clicked, then ran as administrator, put in the command, then pressed enter. (after resetting... nothings changed)

      EDIT:::

      I noticed that I have been at 2 bars of WiFi consistently for a long while. Maybe something did happen? I must say however, my Mac Laptop is still full bars and is very fast, whereas my Windows computer seems to be changing...

    Was this answer helpful?

    0 comments
  5. Anonymous
    2024-01-26T07:17:58+00:00

    Hello，Confused Windows User

    Thank you for posting in the Microsoft community.

    Thank you for your detailed description, it let me know the important situation, I will try my best to research this issue for you, thank you in advance for your patience and cooperation, please follow the following things to check:

    1. Please change the options of "IPv4 HTTP Support" and "IPv6 HTTP Support" to "Enable" in the BIOS interface.
    2. Right-click the start icon to open "Device Manager", find your WIFI device under the "Network Adapters" list, right-click "Properties", and check the following points. Please check the following points:
    • In the "Advanced" tab, select "802.11d" in the list, and check whether the "Value" of the email is "Enable". "status.
    • In the "Driver" tab, click "Rollback Driver", if this option is not available, you can try to go to the device manufacturer's website directly to download the previous version of the driver.
    • In the "Power Management" tab, uncheck "Allow computer to turn off this device to save power".
    1. Enter "Control Panel" in the search bar at the bottom - upper right corner - view - large icons - "INTERNET Options" - "Advanced" tab - under the security list. Tick "Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1", "Use TLS 1.2 ", "Use TLS 1.3".
    2. "Control Panel" - "Network and Internet" - "Network and Sharing Centre" - Change Adapter Settings, right-click on the name of the network you are currently connected to, click Properties, click on "Internet Explorer", click on "Properties", and then click on "Internet Explorer". Properties, click "Internet Protocol Version 4", then click Properties, in the dialogue box that pops up, click "Use the following DNS server address", enter "4.2.2.1" and "4.2.2.2" respectively.
    3. Open "Network and Internet" - "Internet" Options - Advanced - "Restore Advanced Settings" - Apply - Reset - Reset - Close, Link LAN Settings, make sure Auto Detect is ticked and Proxy Server is unchecked, then click OK.
    4. Locate: C:\WINDOWS\system32\drivers\etc, find the hosts file to cut to the desktop (i.e., clear the host operation).
    5. in the taskbar search box enter "cmd", right-click on the command prompt, select to run as administrator, the command prompt window to execute the following command: netsh winsock reset enter, and then restart the computer.

    Any progress or questions you can reply in the forum to let me know, I will always wait for your news!

    Best Regards，

    Rota Ye |Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments