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My games on steam keep crashing after 5-10 mins of game play due to event ID 1000 in event viewer. How do I fix this?

Anonymous
2024-02-20T18:17:55+00:00

This has been happening since Baldurs Gate 3 and now it's with Helldivers 2. I don't think it's a hardware issue since I have friends with lesser power rigs able to run both games. The event ID I get is similar every time as well.

Faulting application name: helldivers2.exe, version: 1.8.16570.0, time stamp: 0x65cf873f

Faulting module name: helldivers2.exe, version: 1.8.16570.0, time stamp: 0x65cf873f

Exception code: 0xc0000005

Fault offset: 0x00000000008fe20a

Faulting process id: 0x0xDA0

Faulting application start time: 0x0x1DA64256A417BEC

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe

Report Id: 81267885-3511-46ba-93ef-f62bb71f2726

Faulting package full name: 

Faulting package-relative application ID: 

The following is in the details tab using the XML View

  • <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
  • <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /><EventID>1000</EventID><Version>0</Version><Level>2</Level><Task>100</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="2024-02-20T18:01:11.8098986Z" /><EventRecordID>10450</EventRecordID><Correlation /><Execution ProcessID="14904" ThreadID="10300" /><Channel>Application</Channel><Computer>DESKTOP-FB92NHV</Computer><Security UserID="S-1-5-21-3854405668-133465486-2641084018-1003" /></System>
  • <EventData> <Data Name="AppName">helldivers2.exe</Data><Data Name="AppVersion">1.8.16570.0</Data><Data Name="AppTimeStamp">65cf873f</Data><Data Name="ModuleName">helldivers2.exe</Data><Data Name="ModuleVersion">1.8.16570.0</Data><Data Name="ModuleTimeStamp">65cf873f</Data><Data Name="ExceptionCode">c0000005</Data><Data Name="FaultingOffset">00000000008fe20a</Data><Data Name="ProcessId">0xda0</Data><Data Name="ProcessCreationTime">0x1da64256a417bec</Data><Data Name="AppPath">C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data><Data Name="ModulePath">C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data><Data Name="IntegratorReportId">81267885-3511-46ba-93ef-f62bb71f2726</Data><Data Name="PackageFullName" /><Data Name="PackageRelativeAppId" /></EventData> </Event>

I'm not tech savvy enough to figure out the issue and would much appreciate any help, thank you.

Windows for home | Windows 11 | Gaming

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12 answers

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  1. Anonymous
    2024-03-17T10:59:15+00:00

    I have been getting random crashes here and there with helldivers 2 as well. a lot of unity games also these days. I have found that I have fewer crashes when I turn off cloud saves in the management options for the title in steam. hope this helps a little

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  2. Anonymous
    2024-02-29T03:30:16+00:00

    Same thing happening here, I haven't been able to find any solutions online yet.

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  3. Anonymous
    2024-02-21T14:33:45+00:00

    I have played Age of empires 2, Lethal Company w/mods, Path of exile 2, Tribes of Midgard, Battlebit, Elden Ring, and Smite without crashing. BG3 and Helldivers 2 are the only ones that crash like this. Not sure what to do

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  4. Arnel G 1,210 Reputation points Independent Advisor
    2024-02-21T09:33:54+00:00

    Sorry for that. For some note, the crash information that was provided by the game is more on steam. The error was very generic and I hope steam can assist you with that.

    Sometimes there are crash dumps and is usually located in C:\Program Files (x86)\Steam\userdata&lt;your_steam_id>\Local\Crash

    But the tools to check your game is already provided by Steam in "Verify Integrity of Game Files" feature for the affected game.

    You may also try to reinstall your video card driver. But what you need to do is uninstall first the existing driver. Restart Windows, then install again the video driver. If this does not hellp. It is possible that the current driver for our video is not compatible. You can test your old video card drivers. By this method, you need to uninstall again your video card driver, restart then install the old driver.

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  5. Anonymous
    2024-02-20T23:42:44+00:00

    This has only happened with two steam games Baldurs gate 3 and Helldivers 2. I ran the command prompt and it said no issues were found. I'll go ahead and contact steam. The only other thing I've seen from event viewer is this

    Fault bucket 1179778036356037224, type 4

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: helldivers2.exe

    P2: 1.8.16681.0

    P3: 65d4a5ab

    P4: helldivers2.exe

    P5: 1.8.16681.0

    P6: 65d4a5ab

    P7: c0000005

    P8: 00000000009003ed

    P9: 

    P10: 

    Attached files:

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5d58d775-e9fe-493a-a49c-e7f14d0067d8.tmp.dmp

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.21bd4a4b-b700-4997-9c30-b6eb4c9d5675.tmp.WERInternalMetadata.xml

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f4067c43-f583-4d34-9c7e-80c3641d93fb.tmp.csv

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a55e0c52-3d21-4305-bc2e-07c926d2ac32.tmp.txt

    \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e5a6bdfe-7042-4a60-a317-72b5969fd683.tmp.xml

    These files may be available here:

    \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_helldivers2.exe_248275063e6eed1ad7da3b98639990b6d2d268_78602f06_16b3bdbb-bcd5-4711-8c0e-c1403e2d8d56

    Analysis symbol: 

    Rechecking for solution: 0

    Report Id: 4b8d6c91-f0cc-4c2e-9d3e-9de82e50955d

    Report Status: 268435456

    Hashed bucket: ff4d178b79b1e323205f69df92cf3a68

    If I click the link for the files it show something like this I just don't understand what it means.

    Version=1

    EventType=APPCRASH

    EventTime=133529447108410839

    ReportType=2

    Consent=1

    UploadTime=133529447111632475

    ReportStatus=268435456

    ReportIdentifier=16b3bdbb-bcd5-4711-8c0e-c1403e2d8d56

    IntegratorReportIdentifier=4b8d6c91-f0cc-4c2e-9d3e-9de82e50955d

    Wow64Host=34404

    NsAppName=helldivers2.exe

    AppSessionGuid=000016f4-0001-0044-90fc-46c95164da01

    TargetAppId=W:00060a82f669b6530f4d17bcb41cca1ff82700000904!000002d4db5c5c2129067b147e0a46a855ce21ff8213!helldivers2.exe

    TargetAppVer=2024//02//20:13:14:19!d1aab6!helldivers2.exe

    BootId=4294967295

    TargetAsId=534

    UserImpactVector=858796848

    IsFatal=1

    EtwNonCollectReason=1

    Response.BucketId=ff4d178b79b1e323205f69df92cf3a68

    Response.BucketTable=4

    Response.LegacyBucketId=1179778036356037224

    Response.type=4

    Sig[0].Name=Application Name

    Sig[0].Value=helldivers2.exe

    Sig[1].Name=Application Version

    Sig[1].Value=1.8.16681.0

    Sig[2].Name=Application Timestamp

    Sig[2].Value=65d4a5ab

    Sig[3].Name=Fault Module Name

    Sig[3].Value=helldivers2.exe

    Sig[4].Name=Fault Module Version

    Sig[4].Value=1.8.16681.0

    Sig[5].Name=Fault Module Timestamp

    Sig[5].Value=65d4a5ab

    Sig[6].Name=Exception Code

    Sig[6].Value=c0000005

    Sig[7].Name=Exception Offset

    Sig[7].Value=00000000009003ed

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=10.0.22631.2.0.0.768.101

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=4ba5

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=4ba58ce8f0d5a47732df6ffc8857fe3e

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=b435

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=b4355c0772347eeb718977303081a02b

    UI[2]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe

    LoadedModule[0]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe

    LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

    LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

    LoadedModule[4]=C:\WINDOWS\System32\USER32.dll

    LoadedModule[5]=C:\WINDOWS\System32\win32u.dll

    LoadedModule[6]=C:\WINDOWS\System32\GDI32.dll

    LoadedModule[7]=C:\WINDOWS\System32\gdi32full.dll

    LoadedModule[8]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\steam_api64.dll

    LoadedModule[9]=C:\WINDOWS\SYSTEM32\WINMM.dll

    LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll

    LoadedModule[11]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\lua51.dll

    LoadedModule[12]=C:\WINDOWS\System32\ADVAPI32.dll

    LoadedModule[13]=C:\WINDOWS\System32\ucrtbase.dll

    LoadedModule[14]=C:\WINDOWS\System32\msvcrt.dll

    LoadedModule[15]=C:\WINDOWS\System32\SHELL32.dll

    LoadedModule[16]=C:\WINDOWS\System32\sechost.dll

    LoadedModule[17]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

    LoadedModule[18]=C:\WINDOWS\System32\bcrypt.dll

    LoadedModule[19]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\bink2w64.dll

    LoadedModule[20]=C:\WINDOWS\System32\ole32.dll

    LoadedModule[21]=C:\WINDOWS\System32\RPCRT4.dll

    LoadedModule[22]=C:\WINDOWS\System32\OLEAUT32.dll

    LoadedModule[23]=C:\WINDOWS\System32\combase.dll

    LoadedModule[24]=C:\WINDOWS\SYSTEM32\HID.DLL

    LoadedModule[25]=C:\WINDOWS\System32\SHLWAPI.dll

    LoadedModule[26]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\WinPixEventRuntime.dll

    LoadedModule[27]=C:\WINDOWS\System32\SETUPAPI.dll

    LoadedModule[28]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\crs-client.dll

    LoadedModule[29]=C:\WINDOWS\SYSTEM32\MSVCR110.dll

    LoadedModule[30]=C:\WINDOWS\System32\WS2_32.dll

    LoadedModule[31]=C:\WINDOWS\System32\IMM32.dll

    LoadedModule[32]=C:\WINDOWS\SYSTEM32\dxgi.dll

    LoadedModule[33]=C:\WINDOWS\SYSTEM32\WININET.dll

    LoadedModule[34]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

    LoadedModule[35]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

    LoadedModule[36]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\libcurl.dll

    LoadedModule[37]=C:\WINDOWS\SYSTEM32\DINPUT8.dll

    LoadedModule[38]=C:\WINDOWS\System32\WLDAP32.dll

    LoadedModule[39]=C:\WINDOWS\System32\Normaliz.dll

    LoadedModule[40]=C:\WINDOWS\System32\CRYPT32.dll

    LoadedModule[41]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

    LoadedModule[42]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

    LoadedModule[43]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\PlayFabMultiplayerWin.dll

    LoadedModule[44]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_1.dll

    LoadedModule[45]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

    LoadedModule[46]=C:\WINDOWS\SYSTEM32\VERSION.dll

    LoadedModule[47]=C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll

    LoadedModule[48]=C:\WINDOWS\System32\PSAPI.DLL

    LoadedModule[49]=C:\WINDOWS\SYSTEM32\CFGMGR32.dll

    LoadedModule[50]=C:\WINDOWS\SYSTEM32\inputhost.dll

    LoadedModule[51]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll

    LoadedModule[52]=C:\WINDOWS\System32\bcryptPrimitives.dll

    LoadedModule[53]=C:\WINDOWS\SYSTEM32\ntmarta.dll

    LoadedModule[54]=C:\WINDOWS\System32\NSI.dll

    LoadedModule[55]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

    LoadedModule[56]=C:\WINDOWS\SYSTEM32\windows.storage.dll

    LoadedModule[57]=C:\WINDOWS\SYSTEM32\wintypes.dll

    LoadedModule[58]=C:\WINDOWS\System32\SHCORE.dll

    LoadedModule[59]=C:\WINDOWS\SYSTEM32\profapi.dll

    LoadedModule[60]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

    LoadedModule[61]=C:\WINDOWS\system32\rsaenh.dll

    LoadedModule[62]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

    LoadedModule[63]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

    LoadedModule[64]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

    LoadedModule[65]=C:\WINDOWS\SYSTEM32\iertutil.dll

    LoadedModule[66]=C:\WINDOWS\SYSTEM32\SspiCli.dll

    LoadedModule[67]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

    LoadedModule[68]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll

    LoadedModule[69]=C:\WINDOWS\system32\mswsock.dll

    LoadedModule[70]=C:\WINDOWS\SYSTEM32\urlmon.dll

    LoadedModule[71]=C:\WINDOWS\SYSTEM32\srvcli.dll

    LoadedModule[72]=C:\WINDOWS\SYSTEM32\netutils.dll

    LoadedModule[73]=C:\Windows\System32\rasadhlp.dll

    LoadedModule[74]=C:\WINDOWS\System32\fwpuclnt.dll

    LoadedModule[75]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\GameGuard\npggNT64.des

    LoadedModule[76]=C:\WINDOWS\System32\WINTRUST.dll

    LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSASN1.dll

    LoadedModule[78]=C:\WINDOWS\System32\imagehlp.dll

    LoadedModule[79]=C:\WINDOWS\SYSTEM32\gpapi.dll

    LoadedModule[80]=C:\Windows\System32\cryptnet.dll

    LoadedModule[81]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\GameGuard\npsc64.des

    LoadedModule[82]=C:\WINDOWS\system32\uxtheme.dll

    LoadedModule[83]=C:\WINDOWS\system32\napinsp.dll

    LoadedModule[84]=C:\WINDOWS\system32\pnrpnsp.dll

    LoadedModule[85]=C:\WINDOWS\System32\winrnr.dll

    LoadedModule[86]=C:\WINDOWS\system32\wshbth.dll

    LoadedModule[87]=C:\WINDOWS\system32\nlansp_c.dll

    LoadedModule[88]=C:\WINDOWS\SYSTEM32\dxcore.dll

    LoadedModule[89]=C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll

    LoadedModule[90]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\plugins\level_generation_pluginw64_release.dll

    LoadedModule[91]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\plugins\wwise_pluginw64_release.dll

    LoadedModule[92]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\data\game\game.dll

    LoadedModule[93]=C:\WINDOWS\System32\clbcatq.dll

    LoadedModule[94]=C:\WINDOWS\System32\msctf.dll

    LoadedModule[95]=C:\WINDOWS\SYSTEM32\textinputframework.dll

    LoadedModule[96]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll

    LoadedModule[97]=C:\Program Files (x86)\Steam\steamclient64.dll

    LoadedModule[98]=C:\WINDOWS\SYSTEM32\Secur32.dll

    LoadedModule[99]=C:\Program Files (x86)\Steam\tier0_s64.dll

    LoadedModule[100]=C:\Program Files (x86)\Steam\vstdlib_s64.dll

    LoadedModule[101]=C:\WINDOWS\SYSTEM32\d3d11.dll

    LoadedModule[102]=C:\WINDOWS\SYSTEM32\drvstore.dll

    LoadedModule[103]=C:\WINDOWS\SYSTEM32\devobj.dll

    LoadedModule[104]=C:\WINDOWS\SYSTEM32\wldp.dll

    LoadedModule[105]=C:\WINDOWS\system32\nvspcap64.dll

    LoadedModule[106]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_493585427225c794\nvldumdx.dll

    LoadedModule[107]=C:\WINDOWS\SYSTEM32\d3d12.dll

    LoadedModule[108]=C:\WINDOWS\SYSTEM32\D3D12Core.dll

    LoadedModule[109]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_493585427225c794\nvgpucomp64.dll

    LoadedModule[110]=C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_493585427225c794\nvwgf2umx.dll

    LoadedModule[111]=C:\WINDOWS\SYSTEM32\POWRPROF.dll

    LoadedModule[112]=C:\WINDOWS\SYSTEM32\UMPDC.dll

    LoadedModule[113]=C:\WINDOWS\SYSTEM32\D3DSCache.dll

    LoadedModule[114]=C:\WINDOWS\SYSTEM32\USERENV.dll

    LoadedModule[115]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

    LoadedModule[116]=C:\WINDOWS\SYSTEM32\XInput9_1_0.dll

    LoadedModule[117]=C:\WINDOWS\SYSTEM32\XInput1_4.dll

    LoadedModule[118]=C:\WINDOWS\SYSTEM32\dcomp.dll

    LoadedModule[119]=C:\WINDOWS\SYSTEM32\dwmapi.dll

    LoadedModule[120]=C:\WINDOWS\System32\MMDevApi.dll

    LoadedModule[121]=C:\WINDOWS\system32\wbem\wbemprox.dll

    LoadedModule[122]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

    LoadedModule[123]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL

    LoadedModule[124]=C:\WINDOWS\system32\wbem\wbemsvc.dll

    LoadedModule[125]=C:\Windows\System32\Windows.UI.dll

    LoadedModule[126]=C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll

    LoadedModule[127]=C:\WINDOWS\system32\wbem\fastprox.dll

    LoadedModule[128]=C:\WINDOWS\SYSTEM32\amsi.dll

    LoadedModule[129]=C:\ProgramData\Microsoft\Windows Defender\Platform\4.18.24010.7-0\MpOav.dll

    LoadedModule[130]=C:\WINDOWS\system32\schannel.DLL

    LoadedModule[131]=C:\WINDOWS\SYSTEM32\ncrypt.dll

    LoadedModule[132]=C:\WINDOWS\SYSTEM32\NTASN1.dll

    LoadedModule[133]=C:\WINDOWS\system32\ncryptsslp.dll

    LoadedModule[134]=C:\WINDOWS\SYSTEM32\webio.dll

    LoadedModule[135]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

    LoadedModule[136]=C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\PartyWin.dll

    LoadedModule[137]=C:\Windows\System32\Windows.Media.Devices.dll

    LoadedModule[138]=C:\Windows\System32\Windows.Devices.Enumeration.dll

    LoadedModule[139]=C:\Windows\System32\CapabilityAccessManagerClient.dll

    LoadedModule[140]=C:\WINDOWS\SYSTEM32\XAudio2_9.dll

    LoadedModule[141]=C:\WINDOWS\SYSTEM32\AVRT.dll

    LoadedModule[142]=C:\WINDOWS\SYSTEM32\d3d11on12.dll

    LoadedModule[143]=C:\WINDOWS\SYSTEM32\mscms.dll

    LoadedModule[144]=C:\WINDOWS\SYSTEM32\icm32.dll

    LoadedModule[145]=C:\WINDOWS\system32\XAudio2_7.dll

    LoadedModule[146]=C:\WINDOWS\SYSTEM32\websocket.dll

    LoadedModule[147]=C:\WINDOWS\system32\ncryptprov.dll

    State[0].Key=Transport.DoneStage1

    State[0].Value=1

    OsInfo[0].Key=vermaj

    OsInfo[0].Value=10

    OsInfo[1].Key=vermin

    OsInfo[1].Value=0

    OsInfo[2].Key=verbld

    OsInfo[2].Value=22631

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    OsInfo[7].Key=geoid

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    OsInfo[8].Key=sku

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    OsInfo[9].Key=domain

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    OsInfo[10].Key=prodsuite

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    OsInfo[14].Value=222546231

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    OsInfo[15].Value=1

    OsInfo[16].Key=iever

    OsInfo[16].Value=11.1.22621.0-11.0.1000

    OsInfo[17].Key=portos

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    OsInfo[31].Value=Core

    OsInfo[32].Key=ring

    OsInfo[32].Value=Retail

    OsInfo[33].Key=expid

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