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My games on steam keep crashing after 5-10 mins of game play due to event ID 1000 in event viewer. How do I fix this?

Anonymous
2024-02-20T18:17:55+00:00

This has been happening since Baldurs Gate 3 and now it's with Helldivers 2. I don't think it's a hardware issue since I have friends with lesser power rigs able to run both games. The event ID I get is similar every time as well.

Faulting application name: helldivers2.exe, version: 1.8.16570.0, time stamp: 0x65cf873f

Faulting module name: helldivers2.exe, version: 1.8.16570.0, time stamp: 0x65cf873f

Exception code: 0xc0000005

Fault offset: 0x00000000008fe20a

Faulting process id: 0x0xDA0

Faulting application start time: 0x0x1DA64256A417BEC

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe

Report Id: 81267885-3511-46ba-93ef-f62bb71f2726

Faulting package full name: 

Faulting package-relative application ID: 

The following is in the details tab using the XML View

  • <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
  • <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /><EventID>1000</EventID><Version>0</Version><Level>2</Level><Task>100</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="2024-02-20T18:01:11.8098986Z" /><EventRecordID>10450</EventRecordID><Correlation /><Execution ProcessID="14904" ThreadID="10300" /><Channel>Application</Channel><Computer>DESKTOP-FB92NHV</Computer><Security UserID="S-1-5-21-3854405668-133465486-2641084018-1003" /></System>
  • <EventData> <Data Name="AppName">helldivers2.exe</Data><Data Name="AppVersion">1.8.16570.0</Data><Data Name="AppTimeStamp">65cf873f</Data><Data Name="ModuleName">helldivers2.exe</Data><Data Name="ModuleVersion">1.8.16570.0</Data><Data Name="ModuleTimeStamp">65cf873f</Data><Data Name="ExceptionCode">c0000005</Data><Data Name="FaultingOffset">00000000008fe20a</Data><Data Name="ProcessId">0xda0</Data><Data Name="ProcessCreationTime">0x1da64256a417bec</Data><Data Name="AppPath">C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data><Data Name="ModulePath">C:\Program Files (x86)\Steam\steamapps\common\Helldivers 2\bin\helldivers2.exe</Data><Data Name="IntegratorReportId">81267885-3511-46ba-93ef-f62bb71f2726</Data><Data Name="PackageFullName" /><Data Name="PackageRelativeAppId" /></EventData> </Event>

I'm not tech savvy enough to figure out the issue and would much appreciate any help, thank you.

Windows for home | Windows 11 | Gaming

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  1. Anonymous
    2024-02-21T02:19:48+00:00

    Have you tried any other game besides those two? This is happening to my husband after launching Helldivers 2. Now, when he loads up any game in his steam library, it crashes within 5-10 minutes. He has tried all "fixes" for helldivers2 to no avail.

    2 people found this answer helpful.
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  2. Anonymous
    2024-03-18T01:43:34+00:00

    I'd love to hear if your husband ever found a workaround for this - I have the EXACT same issue on a high-end PC

    1 person found this answer helpful.
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  3. Arnel G 1,210 Reputation points Independent Advisor
    2024-02-20T23:01:52+00:00

    Does this happen only with your steam game?

    Try also running SFC

    1. Go to your Search Bar and type Command Prompt and click Run as Administrator from the pop up menu.
    2. From the command prompt window, run each of the following commands one by one. Execute after a process is completed by the prior commands:

    sfc /scannow

    Please reboot/restart your computer after all commands are executed.

    If this does not help, you may also try to contact Steam Support for this issue

    Are there any other errors aside from the event?

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  4. Anonymous
    2024-02-20T22:42:08+00:00

    I appreciate the help, I verified the files, my windows is update, and my driver is up to date. I launched the game and after 10 minutes the game crashed with the same issue. I'm not to sure where to go from here. Do you think it's Steam itself and I might need to uninstall/redownload Steam?

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  5. Arnel G 1,210 Reputation points Independent Advisor
    2024-02-20T21:59:09+00:00

    Hi Austin, I hope your doing well despite the problem you are experiencing now and I'm sorry for that. For that let me try to assist you.

    It seems there are damaged or corrupted file in your game. You can repair them by following the steps from the link below. Also I advise you to update your video card driver so we can be sure that it is compatible with the latest update of your game.

    https://help.steampowered.com/en/faqs/view/0C48...

    Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    I hope this helps. Please let me know if I didn't address your problem. Don't hesitate to ask for further assistance.

    Regards,

    Arnel

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