Hello i need help analyzing event viewer to check what's causing my PC to reboot/crash

Hi Raymond, thank you for patiently waiting, as per checking and analyzing the DMP files, there is an error CI.dll, this is a DLL that is part of the system32, and might be corrupted, in this case, we will re-register the DLL file by following the steps below:

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy, paste, and enter the command below:

for %1 in (ci.dll) do regsvr32 /s %1

Once done, restart the PC and check.

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

1. go to this link: https://www.microsoft.com/en-us/software-downlo...
2. Select Download Now, and select Run. You need to be an administrator to run this tool.
3. On the License terms page, if you accept the license terms, select Accept.
4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

Hi thanks for the reply. I have tried some of the steps you have suggested above, but some of them are too technical for my experience as I'm just an average user. I had run the memory diagnostic test, and found no errors. Also I'm pretty sure temperature is not a problem as I have them monitored with my cpu cooler and Afterburner screen display. I have uploaded the minidump in my one drive, in hopes to figure out my issue. Any leads are appreciated.

Thank you.

Hello Bernard,

I have uploaded the dump files on this link:

minidump

I tried opening the file using WinDBg, but this is far too technical for my understanding as I'm just a casual user who only happens to know how to put pc parts together.

Any help or lead is greatly appreciated.

Hi Raymond, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

Have you been encountering issues with debugging the memory.dmp file? You can download Windbg for free as part of the Windows SDK download. Windbg will help you to identify the file and function call that is causing the crash. What error message are you receiving with the BSOD? It's possible that there may be some corrupted files, but you may have already tried the "Dism /online /cleanup-image /restorehealth" and "sfc /scannow" commands in the command prompt (admin). If there are no pending updates, you should proceed to the next phase. Is the BSOD appearing randomly or after some time? Maybe some game in particular? If so, it could be a thermal issue on your CPU or GPU. If you're using a digital PSU like Corsair AX860i, it may have caused many BSODs or unexpected shutdowns. It took me a year to realize that it was the PSU in a problem with similarities. If the issue is related to RAM, the BSOD error usually displays "Access violation" because it is trying to write to a "broken" area or one with the wrong data. Are you keeping an eye on the temperature while you play?

I believe this could be a driver issue if it's not related to thermal problems. I suggest that you try Windbg by opening the .dmp file and checking the last crashing driver with the "!analyze -v" command. If you're confident about the drivers and have checked the Windows files' integrity, please check the temperature. Additionally, run a memory diagnostic test. If there is a BSOD after recovering from sleep, disable the fast boot and reset the hibernation file and pagefile. Also, check the Event Log around the time the crash occurred. It may have additional information.