Running backup successfully with win11

Hello

I noticed that your click did not help. Have you tried the steps I mentioned before? what's the result?

I found that this problem is very similar to yours, you can refer to it:

The Window RE image was not found - Microsoft Community

We look forward to hearing back from you.

Best Regards

Patch - MSFT | Microsoft Community Support Specialist

Hello Malcolm Plager

Welcome to the Microsoft Community.

It seems you're encountering issues with the Windows Backup feature after upgrading to Windows 11 on your HP desktop. Error codes 0x80070002 and 0x8100002F are common Windows errors that typically indicate issues with the backup process, such as missing files or problems accessing certain directories.

Here are some steps you can take to troubleshoot and hopefully resolve these issues:

1. Check for Updates: Ensure your Windows 11 is fully updated. Microsoft frequently releases updates that can fix known bugs and compatibility issues.
2. Check the Backup Settings: Make sure the directories or files you're trying to back up exist and are accessible. The error could be due to the backup utility trying to back up a file or directory that has been moved or deleted.
3. Perform SFC and DISM Scans:
   1. Open Command Prompt as an administrator by searching for cmd in the Start menu, right-clicking on it, and selecting Run as administrator.
   2. Type sfc /scannow and press Enter. Wait for the scan to complete. After that, type the following commands and press Enter after each:

       arduinoCopy codeDISM.exe /Online /Cleanup-image /Scanhealth
       DISM.exe /Online /Cleanup-image /Restorehealth
      

   3. Restart your computer after the scans are complete and try the backup again.
4. Check for Disk Errors:
   1. Open Command Prompt as an administrator.
   2. Type chkdsk /f /r and press Enter. You might need to schedule the scan at the next system restart if the drive is in use. Disclaimer: Running chkdsk can check the file system and file system metadata of a volume for logical and physical errors. To avoid any trouble for you, do not cancel or interrupt chkdsk, and back up important data.   More information please refer to this chkdsk | Microsoft Learn.
5. Manual Backup: If the Windows Backup still fails, consider manually backing up your files to an external drive or using a third-party backup solution like Norton, which you mentioned works fine.
6. You can create a new local account by following the steps below and switch to the newly created account to see if the function is normal. Because this cannot be ruled out due to the wrong configuration. Visit****Create a local user or administrator account in Windows - Microsoft Support****for more details.
   1. Create a local user account
   2. Select Start> Settings> Accountsand then select Family & other users. (In some versions of Windows you'll see Other users.)
   3. Next to Add other user, select Add account.
   4. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.
   5. Enter a username, password, or password hint—or choose security questions—and then select Next.
   6. Change a local user account to an administrator account
   7. Select Start > Settings>Accounts.
   8. Under Family & other users, select the account owner name (you should see "Local account" below the name), then select Change account type.
   9. **Note:**If you choose an account that shows an email address or doesn't say "Local account", then you're giving administrator permissions to a Microsoft account, not a local account.
   10. Under Account type, select Administrator, and then select OK.
   11. Sign in with the new administrator account.
   Note: If the new account is normal, please do not delete the old account before backing up the data of the old account to avoid any data loss. Note: If the new account can install the feature normally, and you want to use the new account, then you need to understand that the user data in the old account (under the C:\user<your user name> directory) will not be synchronized To the new account, you can only restore the data as much as possible by copying all the data (files, folders) under the old account to the new user folder and replacing the files/folders under new user account, then there is no guarantee of 100% success, including your User data from some Windows apps and all third-party apps in the old account won't sync. So please proceed with caution.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

Patch - MSFT | Microsoft Community Support Specialist