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Microsoft Windows Kernel PnP - Event ID 411 Error on ELAN WBF FIngerprint Device

Anonymous
2024-02-23T20:01:22+00:00

After clean my ubuntu dualboot, i cant use my fingerprint scanner. but on setting theres no notif that show theres an error on the device. And then when i check on event viewer this what i got

Log Name: Microsoft-Windows-Kernel-PnP/Configuration

Source: Microsoft-Windows-Kernel-PnP

Date: 2/18/2024 1:09:47 PM

Event ID: 411

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: VivoBook-M513UA

Description:

Device USB\VID_04F3&PID_0903\6&258908a&0&4 had a problem starting.

Driver Name: oem116.inf

Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}

Service: WUDFRd

Lower Filters: WinUsb

Upper Filters:

Problem: 0x0

Problem Status: 0xC00000E5

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-02-24T07:00:55+00:00

    Hi M Maulana Z Aditya,

    Welcome to Microsoft Community.

    The Linux family of systems works differently than Windows.

    The process of configuring multi-boot may affect the state of some partitions, leading to some changes in the boot/load logic of the system/drivers.

    On one hand, you may need to completely reinstall the drivers on your device.

    On the other hand, you may need to clean up Linux-related partitions and rebuild Windows-related partitions or boot files.

    Windows boot issues troubleshooting - Windows Client | Microsoft Learn

    Content in this thread described a case related to multiple boots.

    In some cases, driver anomalies may be related to key value anomalies in certain registries, and the following links describe some similar cases.

    Disclaimer*: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click*How to back up and restore the registry in Windows - Microsoft Supportto view the article.

    The Answer community is primarily involved in general guidance at the usage level for products that do not involve complex device environments or complex networks.

    For further professional assistance, it is more recommended to consult the experienced community.

    For issues related to multi-boot configurations or multi-boot environments, it is more suitable for publishing on Microsoft Learn (English only), you can click on "Ask a question", there are experts who can provide more professional insights in that place.

    Here is a link to the forum where you can raise specific scenarios and share your idea to help analyze the problem.

    If I misunderstand your situation, feel free to correct me and share the information.

    Thanks for your patience and cooperation.

    Best Regards,

    Kyo - MSFT | Microsoft Community Technical Support

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