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unable to format an ssd from bios or windows operating system failure

Anonymous
2024-02-24T17:00:30+00:00

few days ago we had a power outage and after that a bsod screen appeared, and still appears so i cant work with my os (windows 11) for more than 2 minutes and any change i do (eg delete an aplication or document) does not takes any effect when the pc restarts. I ve been trying to format the disk in several ways (starting from windows or from an usb port) but i couldnt. Using an external disk with windows allowed me to format but when i restarted the computer the disk was as if nothing had occured. any suggestion will be apreciated

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-02-24T20:48:54+00:00

    hello, thanks for your answer. it says that i dont have enough space in the disk to install that windows 11 and i m not able to clear the disk with any command i tried

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  2. Anonymous
    2024-02-24T20:11:41+00:00

    Hello,

    I'm Tiaen and I'm an independent advisor in this community and here to help you.

    I'm sorry for having this issue.

    Please reply on the following questions so I can help you better

    What error message are you seeing when you try to format the SSD?

    Have you tried the SSD on a different computer or operating system?

    Is the SSD recognized by the BIOS and the operating system?

    Have you tried different formatting options, such as NTFS?

    Have you run any diagnostic tests on the SSD?

    I'm waiting on your kind reply.

    Best regards

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  3. Anonymous
    2024-02-24T22:43:05+00:00

    I suspect the power failure caused the drive to go read only so you cannot delete existing partitions.

    Do you have backups of your personal files If not the boot from USB and open a command prompt, usually Shift + F10.

    Type notepad.exe [press return] in notepad select File > Open and change the file type to All. using it like a mini File Explorer can you see you personal files?

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  4. Anonymous
    2024-02-24T20:46:15+00:00

    Hello Tian, thanks for your response

    i ll try to de my best cause im 100 % amateur

    What error message are you seeing when you try to format the SSD? when i tried through windows nothing happens. im not able to press format in any way. When i tried through diskpart sometimes it shows me as if i cleaned the disk but when i restart the computer the disk is as if nothing happened. Sometimes i try to format a volume or partition and i get several messages. eg (theres no volume selection,
    Have you tried the SSD on a different computer or operating system? no. how can i do that?
    Is the SSD recognized by the BIOS and the operating system? yes
    Have you tried different formatting options, such as NTFS? yes
    Have you run any diagnostic tests on the SSD? in chkdsk unexpected error in the snapshot provider when trying to process the specified operation , and another process is using this volume, and executing chkdsk readonly, and read-only found a corrupted caps table on disk

    thanks for your help and patience

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  5. Anonymous
    2024-02-24T20:24:29+00:00

    If it is an SSD it's possible the drive is read only. When you say you used a USB do you mean you have Windows 11 installation media on USB flash drive.

    If you boot from that USB can you select Language > Install now > Custom install. At custom install what is shown?

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