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I would like support re-connecting my Wireless 900 keyboard to my computer. The green light on the keyboard indicating a Bluetooth connection is no longer appearing. I've replaced the batteries in the keyboard multiple times but that has not fixed the issue. The keyboard does not appear in the "Bluetooth devices and other settings" page and when I search for nearby Bluetooth enabled devices, it does not show up. I have unplugged and reinstalled the USB into the port on my computer but that has also not resolved the issue.
Can someone suggest another method of troubleshooting that I haven't tried yet?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,Adam Sicklick
Thank you for your reply, based on the information you provided, this would be a hardware issue with your keyboard, you can visit this link and describe your situation after contacting the online chat and they will do something about it for you.
Best regards
Bobhe | Microsoft Community Support Specialist
Hi Bobhe,
Thanks for replying. The keyboard is not being recognized by my computer, in the Device Manager page. I also tried to pair my keyboard with another computer and was unsuccessful. Would you suggest that I contact the support team via this link now?
https://support.microsoft.com/en-GB/contactus?ui=en-us&rs=zh-CN&ad=CN&fromAR=1#!
Hello, Adam Sicklick
Welcome to the Microsoft Community.
Hello, sorry to hear about your problem, it seems that your Microsoft Wireless Keyboard is not connecting to your computer properly.
First of all, thank you for your description, according to your feedback, you can first update the bluetooth driver on your computer, press win+x to select device manager and then open it, find the bluetooth driver to see if there is any yellow alarm, if there is, you can choose to update the driver or uninstall the driver and then restart the computer.
In addition, this wireless keyboard you can try to connect to other computers, to test, to see if in other devices can not be recognized, then it is likely to be a hardware problem, you can try to contact the online chat to consult the hardware repair, you can visit the following website:Contact Us - Microsoft Support Select Computer Accessories follow the prompts to make contact.
Thank you for your time and effort working on this issue.
Best wishes
Bobhe | Microsoft Community Support Specialist
