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Not able to install a windows 11 update, keeps on failing

Anonymous
2024-02-22T05:42:56+00:00

My windows 11 have downloaded an update like 6-7 months ago and it's been trying to install the update every week since then and it fails at 97%, then comes up with the message, "Something went wrong, don't worry we are reverting the changes" something similar to that, how can I fix this issue?

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-02-22T06:17:59+00:00

    Hi Muhammed. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.

    What version of Windows are you using? (Press Windows + R and then type "WINVER," and hit OK.

    Make sure that you are connected to a stable internet connection and then try the following troubleshooting steps below:

    Method 1: Run the Windows update troubleshooter

    Click the Start Menu> Go to settings(gear icon) > System > Troubleshoot > Other troubleshooters.

    Next, under Most Frequent, select Windows Update and click on Run > Follow the screen prompt

    Method 2: Reset Windows Components

    Enter "Command Prompt" into the Windows search box, then right-click and select "Run as administrator" to proceed. After the Command Prompt opens, input the following commands and press Enter after each:

    net stop bits

    net stop wuauserv

    net stop appidsvc

    net stop cryptsvc

    Ren C:\Windows\SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start bits

    net start wuauserv

    net start appidsvc

    net start cryptsvc

    Restart your PC then try to update again.

    Method 3: Run SFC and DISM Tools

    https://support.microsoft.com/windows/using-sys...

    Restart your PC then check

    Method 4: Temporarily deactivate any antivirus program or Windows firewall that is currently active. This may be interfering with the update.

    I hope this information is helpful. Please don't hesitate to reach out if you have any more questions. Thank you

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  1. Anonymous
    2024-04-06T05:19:32+00:00

    none of these is working for me. :(

    when I enter Ren C:\Windows\SoftwareDistribution.old, i get an error: "The syntax of the command is incorrect."
    then another error at Ren C:\Windows\System32\catroot2 Catroot2.old,,,

    I tried the other steps as well. I tried with firewalls deactivated...Im still not able to update my windows

    8 people found this answer helpful.
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  2. Anonymous
    2024-06-04T14:26:23+00:00

    Hello,

    in case of command:

    Ren C:\Windows\System32\catroot2 Catroot2.old

    I am getting error message: Access denied

    I am running CMD as admin.

    Any suggestion how to make it working?

    thank you,

    Martin

    4 people found this answer helpful.
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  3. Ramesh 176.1K Reputation points Volunteer Moderator
    2024-06-04T14:33:13+00:00

    Hi Martin,

    You can automate the reset Windows Update procedure using the Batch file here: https://www.elevenforum.com/t/reset-windows-update-in-windows-11.3808/

    By the way, can you explain the problem/error message you're facing?

    1 person found this answer helpful.
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  4. Anonymous
    2024-04-25T14:30:24+00:00

    It should be:

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    1 person found this answer helpful.
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