my keyboard is putting in the wrong letters/inputs whenever i press a key

Hi Uplow,

I'm Christine, a Windows user like you. I can see here that your keyboard is not showing the correct letter when you're typing. No worries, I'll do my best to help you.

1. May I know when did the issue start? Is there any changes made before you got this issue?
2. Have you tried to check if you have the correct keyboard layout?

Please try to press Windows key + Spacebar and choose the correct language.

Reference: https://support.microsoft.com/en-us/windows/man...

3. Have you tried to check if you'll get the same result when using the OnScreen Keyboard? To check, please press Windows key + R and type osk then hit enter. Then please try if it will also give you incorrect letters.
4. Update or Reinstall the Keyboard driver

Please press the Windows key + X

Then click Device manager

Kindly expand the Keyboard

Right click each drivers and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Thank you,

Christine L

Independent Advisor

Hi my screen keyboard works ok but the keyboard of the laptop types wrong letters and numbers, only some of them

I can’t even log in because each key types incorrectly each time I click. I have a Dell laptop. It worked fine yesterday and I did nothing with settings. I rebooted rwice.

I see. Thanks for updating me. Appreciated.

Please check and follow the steps below:

1. Kindly try to right click on Start menu and choose Device manager. Please expand the Keyboard

Right click each drivers and choose "Update Driver"

Select "Search automatically for drivers"

If the issue persists Choose "Browse my computer for driver" instead

and click " Let me pick from a list of available drivers on my computer"

Choose the older version.

If it will still the same, please uninstall the driver and restart your device.

2. From the lower right part of your taskbar, please check if you will see an option to change the Keyboard Layout.
3. If the issue persists, we can try to perform System Restore.

Use System Restore

https://support.microsoft.com/en-us/windows/use...

Please right click on Start menu and choose Run and paste the command below to open the System Restore page

rstrui.exe

then please hit enter.

Please let me know how it goes. By the way, may I know the make and model of your device?

Will wait for your response.

Thank you,

Christine

I'm not sure if there's any changes that's been made recently

and is there a way to go to the applications that the shortcuts would open without using the keys? i tried to do the shortcuts but they aren't working and i think it has to do with the keyboard not functioning correctly, and the onscreen keyboard does work as that's what i used to put in my password when opening the pc