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Games crashing back to desktop, variation of the same handful of errors in event viewer

Anonymous
2024-02-25T03:05:59+00:00

Hello!

I've been having issues with games crashing back to the desktop. Usually it only crashes to the desktop, but sometimes the PC gets a black screen, and once I saw about a 3/4 inch blue bar on the screen as the game froze, then black screen. It seems to have started ramping up, used to happen only occasionally to now anywhere from every 10 minutes to sometimes lasting 2 hours without crashing. I'll list everything I've tried below, then the event viewer error reports.

Troubleshooting:

Reinstalled Windows 3 times, replaced my RAM, replaced my CPU, loaded optimized defaults, ran sfc /scannow multiple times (did occasionally find and correct corrupted files) cleared the CMOS on my MOBO. I'm going to try to RMA the GPU tomorrow, but I'm starting to worry that it's worse. Could I have some sort of Kernel level malware that's coming back on an SSD or something along those lines? Because the event viewer repeatedly has this Exception Code (0xc0000005).

Specs:

Asus ROG STRIX Z790-H

i9-13900K

EVGA FTW3 ULTRA 3080ti

TeamGroup UD5-5600 2x16gb (temporarily tried G.SKILL Trident z5 Neo RGB 6000 2x16gb)

Asus Ryujin 1 CPU Cooler

Samsung 990 Pro NVMe PCIe M.2 1TB

CT1000BX500SSD1 1TB

Event Viewer Examples:

Faulting application name: SonsOfTheForest.exe, version: 2022.2.16.13700, time stamp: 0x6432304e

Faulting module name: UnityPlayer.dll, version: 2022.2.16.13700, time stamp: 0x6432337a

Exception code: 0xc0000005

Fault offset: 0x000000000034def7

Faulting process id: 0x0x35A8

Faulting application start time: 0x0x1DA678BA6FF4B29

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Sons Of The Forest\SonsOfTheForest.exe

Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Sons Of The Forest\UnityPlayer.dll

Report Id: 8ce14a8a-c177-4dba-8d46-e6148f8f36a9

Faulting package full name: 

Faulting package-relative application ID: 

Faulting application name: dwm.exe, version: 10.0.22621.2506, time stamp: 0xdef1fe51

Faulting module name: ucrtbase.dll, version: 10.0.22621.2506, time stamp: 0x097c794c

Exception code: 0xc0000005

Fault offset: 0x0000000000051316

Faulting process id: 0x0x7C4

Faulting application start time: 0x0x1DA6785B4DB7546

Faulting application path: C:\Windows\system32\dwm.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report Id: 6e213e5d-c19c-4e47-b608-dc7c407203c4

Faulting package full name: 

Faulting package-relative application ID: 

Faulting application name: WindowsPackageManagerServer.exe, version: 1.17.2203.10001, time stamp: 0x622a8641

Faulting module name: WindowsPackageManager.dll, version: 1.17.2203.10001, time stamp: 0x622a8613

Exception code: 0xc0000005

Fault offset: 0x0000000000089bf3

Faulting process id: 0x0x1D5C

Faulting application start time: 0x0x1DA677782DB9B2F

Faulting application path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManagerServer.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe\WindowsPackageManager.dll

Report Id: ac5d3d61-9518-4095-8281-ef2ea517e4a4

Faulting package full name: Microsoft.DesktopAppInstaller_1.17.10691.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: winget

Faulting application name: SonsOfTheForest.exe, version: 2022.2.16.13700, time stamp: 0x6432304e

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00007fff00000006

Faulting process id: 0x0x48AC

Faulting application start time: 0x0x1DA6777ACAA2B47

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Sons Of The Forest\SonsOfTheForest.exe

Faulting module path: unknown

Report Id: 82468eb0-f613-4034-8535-534301d9fecf

Faulting package full name: 

Faulting package-relative application ID:

Windows for home | Windows 11 | Performance and system failures

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  1. Lester Bernard Reyes 81,845 Reputation points Independent Advisor
    2024-02-26T03:10:47+00:00

    Hi Christian, I appreciate your response, as per checking the logs, there are multiple Event ID 1001 Bugcheck errors, which means there is a Bluescreen error happening to your device, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open File Explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

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  2. Anonymous
    2024-02-25T08:19:40+00:00

    Hi Bernard,

    I really appreciate you responding so quickly. I've attached the application logs and the system logs.

    I'm at the point of wondering if I need to RMA my CPU, but it also just feels like just stabs in the dark after all that I've tried so far. If it is hardware, the only things left I haven't swapped out yet are the CPU, GPU, and MOBO. I've tried on different SSDs at this point as well.

    https://1drv.ms/u/s!ArbZ-vO7BUdHjHdsru_3h_myleUa?e=8x5bVp https://1drv.ms/u/s!ArbZ-vO7BUdHjHYGNZV9rzVxxJ8H?e=pts0Sc

    Thank you for helping, please let me know if there's anything else I can provide that can help with more insight.

    Christian

    EDIT:

    I was trying to get Apex Legends to boot up, and it was repeatedly crashing back to the desktop before even getting past the loading screen to the main menu. I did a lot of research and someone with the same cpu mentioned they added 0.08 to the cpu core voltage offset. This completely stopped all of the crashes for the time being. In my mind, this points to some sort of issue with the CPU? It definitely feels like duct tape holding back a broken damn, and is certainly not a long term fix?

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  3. Lester Bernard Reyes 81,845 Reputation points Independent Advisor
    2024-02-25T06:49:28+00:00

    Hi Christian, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

    To do this kindly follow the steps from this link:

    https://www.yourwindowsguide.com/2017/12/how-to...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Then please upload it by following the steps from the link.

    Let me know how it goes and I hope that helps.

    Bernard

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