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Error "Operation did not complete successfully because the file contains a virus or potentially unwanted software"

Anonymous
2024-02-25T12:44:16+00:00

Every time I'm opening laptop ill get a warning from Windows script host. screen shot attached. also same time ill get defender detect threat. this will happen every time I'm opening laptop. if i restart sometimes this will note get. if i shutdown and again starting this will come. i will click okay and then it will removing. after that nothing happens. I want to know can i stop this? and how to stop this ?

Windows for home | Windows 11 | Security and privacy

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  1. DaveM121 871.3K Reputation points Independent Advisor
    2024-02-25T13:18:09+00:00

    Hi, I am Dave, I will help you with this.

    1

    The most dangerous notification I see is Ransomware found on your PC, you should immediately backup all your personal files to another drive in case they get encrypted by the ransomware, if that malware still exists on your PC

    2

    Click the link below to download a small free utility that does not require installation.

    https://download.sysinternals.com/files/Autorun...

    When the file downloads, unzip it.

    Run Autoruns64 as Administrator

    In the Filter box in Autoruns, type this: vbs

    Please provide a screenshot of that Autoruns window.

    3 people found this answer helpful.
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  1. DaveM121 871.3K Reputation points Independent Advisor
    2024-02-25T13:36:37+00:00

    1
    In Autoruns, right click that red entry you have found and delete it, then restart your PC and that error should be gone.

    2
    Start Windows in Safe Mode.

    Open File Explorer, then on the View menu at the top, temporarily turn on 'Hidden Items'.

    Navigate to this folder: C:\ProgramData\Microsoft\Windows Defender\Scans\History\Service

    Delete the contents of that Service folder.

    Navigate to this folder:

    C:\ProgramData\Microsoft\Windows Defender\Quarantine

    Delete the contents of that Quarantine folder.

    Close File Explorer.

    3
    Restart Windows in normal mode.

    Open Defender and select the option to perform an offline scan, your PC will restart to perform that scan.

    Then check if that Defender malware list is clear.

    2 people found this answer helpful.
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  1. DaveM121 871.3K Reputation points Independent Advisor
    2024-02-25T14:16:02+00:00

    Glad to help!

    Just a word of advice, IDM is known to be wrapped in malware depending on where you download it from, be very careful with that utility, it may also allow ransomware to be installed on your PC.

    1 person found this answer helpful.
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  1. Anonymous
    2024-02-25T14:11:50+00:00

    I have done what you said. i didn't got that error again, and my defender history was cleaned. but one file(log) i can't clean. ill attach that file screenshot too. saying its using right now.Image

    after that i runed offline scan, detected one threat i guess that was patch i used to idm. and that threat got cleaned too. ill attach the screenshots. Only this in my history now.

    Thank you so much for helping, that was so headaches to me, that error.

    ImageImage

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  2. Anonymous
    2024-02-25T13:33:26+00:00

    Thank you for helping. i have had this error msg from longer period. more than year i guess. i was recently reset my windows, and again this still have.

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