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my razer deathadder v2 x hyperspeed constantly disconnect and reconnect.

Anonymous
2024-02-05T04:55:26+00:00

Im sorry for i findin help in microsoft community, it is because razer community suck, razer support also suck(they aint answer any, i paid more than 100$ and get back is a bad services) and i always find good solution in microsoft community so i choose this one to ask for help.
My razer DA v2 x H constantly disconnect and reconnect in both normal boot and safemode(ill call this 1st pc). 

   It work normally in another pc(2nd pc) with the same driver same boot mode, what is happening here, any solution?

+I tried change usb port all not workin, these usb port works normally with other device

+I tried reinstall razer synapse over and over again -> this solution isnt work at all

+I tried disable all razer driver and replace with normal driver mouse - using safemode -> not workin in safemode so drivers aint the problem right?

+I tried plug the mouse into 2nd pc and it works normally

+I tried plug 2nd mouse(not the DA v2 x H) into the 1st pc and it works normally
+I tried reinstall window,reset everythings(i did this after doin all these method -> still not work)

  It all the infomation from the problem and what i have tried to solve the problem, it is my mouse problem? the dongle got damage? or it is not.

  Well if the mouse  - dongle got damage so why it works normally in 2nd pc

please, anyone found solution?
Thanks you.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2024-02-06T05:27:03+00:00

    Hello.

    Welcome to Microsoft Community.

    Based on your description, your Razer mouse works fine on the second computer but doesn't function properly on the first computer.

    I suggest you try completely uninstalling the mouse's driver (look in Device Manager) for it.

    While uninstalling, make sure to check "Attempt to remove the driver for this device" as well.

    During the uninstallation, please also ensure that you are not connected to any network.

    After completing the uninstallation, restart the Windows system using another mouse or keyboard.

    After the restart is complete, reconnect the Razer mouse and network, allowing Windows to automatically install the driver.

    In most cases, the above methods should resolve the issue.

    If anything is unclear, please do not hesitate to let me know.

    Best regards.

    Malygos - MSFT | Microsoft Community Support Specialist

    2 people found this answer helpful.
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  1. Anonymous
    2024-11-01T08:18:27+00:00

    Hello.

    My Razer DA v2 x hyperspeed has the same problem so I follow your suggestion. It’s worked but now my DA v2 x hyperspeed can’t connect to Razer synapse 3 anymore. I want to know if my mouse performance is affected and how to fix that. I hope I can get the answer soon.

    Thank you.

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  2. Anonymous
    2024-02-13T01:55:59+00:00

    Hello, Dong Lee1.

    I'm glad your issue was resolved. If you have any new questions that need answering, feel free to create a new post.

    Best regards.

    Malygos - MSFT | Microsoft Community Support Specialist

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  3. Anonymous
    2024-02-09T21:37:29+00:00

    Hi,

    Its working.

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