Share via

Widnows 11 not 'seeing' my HP Scanjet 5590 Scanner

Anonymous
2024-01-14T21:26:54+00:00

I've got an old scanner - that works fine with my Windows 10 machine - but, I have recently upgraded to a new machine using Windows 11 Pro. For whatever reason Windows 11 is not detecting that the scanner is plugged in. The scanner uses a USB port. I'm looking in Settings > Bluetooth & devices > Printers & scanners. I can see my Brother printer in this window - but, I do not see the HP scanner. I've tried unplugging and plugging the USB cable a few times. I've tried power cycling the scanner. Rebooting Windows 11. Nothing I do seems to work. This is why people use Apple Macs.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Ivan B 107.8K Reputation points Independent Advisor
    2024-01-14T22:03:49+00:00

    Hi ,

    I am Ivan, I will help you with this.

    Okay, the HP website does not have drivers for Windows 11, only 10 and it is possible that the drivers are not being able to be installed. In this case, open the device manager and see if there is a yellow question mark icon and post it here.

    https://ftp.hp.com/pub/softlib/software12/COL19...

    https://ftp.hp.com/pub/softlib/software12/COL17...

    If so, download the legacy drivers to be installed on Windows 11, remembering that it may not be compatible.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Hope this helps.

    If you find the answer helpful, please mark it as an answer.

    Independent Advisor - Community

    Thanks

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-01T17:41:46+00:00

    Thank you. This did work. My old scanner is functional again. And, saved from ending up in an e-waste facility.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2024-01-14T22:02:58+00:00

    hmm. Well, that's disappointing.

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2024-01-14T21:36:46+00:00

    The HP is not Win 11 compatible

    https://support.hp.com/us-en/drivers/hp-scanjet-5590-digital-flatbed-scanner-series/377689

    And its only compatible with some iOS versions

    1 person found this answer helpful.
    0 comments