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Photoshop vs OpenGL/CL (crash problem, URGENT)

Anonymous
2024-02-12T13:51:46+00:00

Hi there!
My Photoshop CC is continuing to give me one of these warnings for the GPU compatibility:

(Your graphics processor is incompatible.)

OR

(it wasn't giving it this time, but I found this screenshot elsewhere which is similar)

The messages appear alternatly, and randomly without having anything changed.

This happened for a while now, but since some days ago, Photoshop just crashes when trying to open any file, showing this:

Reinstalling Photoshop didn't help.

For handling the first message (Graphics processor incompatible):

I've checked my DirectX version, and it is DirectX 12. On the Adobe site, it states:

We have this known issue where the dialog could report that 'Your graphics processor is incompatible.' If you're running Windows on an Intel-based system with the 'Microsoft OpenCL/OpenGL Compatibility Pack' installed, the solution is to uninstall the compatibility pack and restart the computer.

I've searched for ways to uninstall OpenCL/GL and none of it worked: It is neither listed in Programmes nor in apps and features. I found it when searching C: for "opencl" in here:

C:\Program Files (x86)\Common Files\Intel\OpenCL

Can I simply delete this folder?

For handling the other message (Wrong DirectX + no OpenGL + no DirectX):

What could be causing this? What's most irritating is that PS is giving this randomly, without any obvious previous change.

Please help, I urgently need to work in Photoshop. Thank you so much!
Mandy

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2024-02-12T15:48:15+00:00

    Thank you for the screenshots, I do not see any problem with your graphics system on your PC.

    You could try going to the support page for your PC to download and re-install your graphics drivers version they provide.

    1 person found this answer helpful.
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  2. Anonymous
    2024-02-12T16:35:01+00:00

    New restart, new screenshot from PS:

    (So, still alternating without changing anything)

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  3. Anonymous
    2024-02-12T16:28:37+00:00

    I've reinstalled the Intel VGA Driver (and didn't touch the Nvidia Driver as OpenGL/CL is Intel related, right?). Then restarted.

    On opening Photoshop:

    (Graphic processor incompatible, Open GL/CL and DirectX not available, not enough VRAM)

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  4. Anonymous
    2024-02-12T15:39:08+00:00

    Hi Dave,

    here it is:

    (Display 1 is from my notebook, Display 2 is my Wacom tablet)

    Thanks for the fast reply!

    Mandy

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  5. DaveM121 871.8K Reputation points Independent Advisor
    2024-02-12T15:24:20+00:00

    Hi, I am Dave, I will help you with this.

    Click your Start Button, then just type dxdiag and press Enter.

    Select the Display Tab on the resulting DirectX utility.

    Please provide a screenshot of that Display tab.

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