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Speakers/Audio Suddenly Stopped Working on Dell with Windows 11

Anonymous
2024-01-31T22:57:51+00:00

This is in regards to my Dell XPS 17 9720, purchased in November of 2022. The "Premium Support" warranty from Dell ended on December 5, 2023. Amazingly enough, in mid-December (just a few days after the warranty ended) I started occasionally noticing a random weird popping/clicking noise from the speakers. Now, after a Windows Update and as of mid-January, 2024, the speakers DO NOT WORK at all and I have ZERO audio.

  • I've run all of the Windows Audio Troubleshooters.
  • I've installed all available Windows 11 system updates.
  • I've checked for available driver updates (none).
  • I've tried to rollback to a previous driver version, but can't (the option is grayed out).
  • I've disabled Enhanced Audio.
  • I've restarted Windows Explorer from the Task Manager.
  • I've restarted both the Windows Audio and the Windows Audio Endpoint Builder from the Services Manager.
  • I've restarted my machine itself several times.

The icon in the taskbar shows the volume IS up/on, but no sound is made.

Please help. This is extremely frustrating and Dell's support is useless. Thank you in advance.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-02-06T15:45:12+00:00

    None of that worked.

    NONE.

    So far, the only thing that helps is this:

    There are four (4) "Realtek SoundWire HW Audio Codec Device Driver" entries under Device Manager: Sound, video and game controllers.

    Disabling one (1) brings audio back, but the sound is extremely quiet. Even with it turned up to 100% it's barely audible.

    There appears to be a compatibility issue here.

    How do I fix it?

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  2. Anonymous
    2024-02-01T01:40:40+00:00

    Hi, good day! I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

    Kindly try to roll back the audio drive using a different steps.

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Audio inputs and outputs
    3. Right-click on the driver and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    If in case the steps above did not work, please perform the steps below.

    Go to your manufacturer's website

    1. Open run-box by pressing windows key + R, type msinfo32 and hit enter.
    2. Look for your System Model and System Manufacturer, take note of them.
    3. Go to your manufacturer's website and search for your driver using the information that you noted.
    4. Download and install the driver, restart your computer and check if the issue still persists.

    Feel free to reach back if you need any further assistance.

    Hope this help. Have a good day.

    Thank you,

    Jerico T.

    2 people found this answer helpful.
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