Hi, I'm Elise, a fellow user like yourself and I'd be happy to help with your issue.
I would next recommend to try a repair upgrade using these instructions:
https://answers.microsoft.com/en-us/windows/for...
Please let me know if you need any further assistance.
Kind Regards,
Elise
Hi Elise,
Thank you for responding. I later discovered that the offending program that needed to be reinstalled was Microsoft 365. Since doing this it appears to have solved the problem. Having just reset my pc to install windows 11, I thought it best to try this first....and it worked!
Thanks again for your help.