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Ethernet does not work with docking station (Windows 10 Pro, Dell Precision 5510)

Anonymous
2024-02-01T03:20:05+00:00

I recently got a new router and when I plug my ethernet cable into my docking station, it doesn't connect like it used to. When I connect my ethernet directly via my USB-C adapter, it works.

I followed the Ethernet connection troubleshooting steps here - making sure that my ethernet cable is secured, restarting my modem and router (which I don't think is the issue, since my Apple TV is connecting just fine. I'm seeing flashing lights in my ethernet port there, but not for the cord connected to my computer), checking network status, running the network commands they suggested. I have not re-installed my ethernet network adapter - a quick google search is telling me that my adapter should have an exclamation mark in the name, but I don't have that. I have not done a network reset either.

My issue is that my laptop (a Dell Precision 5510) only has one USB-C adapter, and my docking station uses that one, instead of the ethernet adapter. I can go out and purchase a USB 3.0 ethernet adapter, but I'd prefer to exhaust options here first.

Here is a screenshot of the network adapters in my laptop - my ethernet was not connected when I took this photo:

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2024-02-11T20:27:07+00:00

    UPDATE: Got it to work. I had an ethernet-to-USB-C adapter already, so I just plugged it into my docking station, and it's working. The native ethernet port is the one with issues.

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  1. Anonymous
    2024-02-03T03:45:26+00:00

    Hi ,

    As I said, there is no explanation for the Network Driver not appearing again, the only explanation would be driver incompatibility.

    You can try reinstalling Windows via ISO while keeping the files and programs and see if the system recognizes the driver again.

    You can always count on the Microsoft community to have a good weekend.

    Independent Advisor - Community

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  2. Anonymous
    2024-02-02T01:32:59+00:00

    Hi ,

    Right, from what I see the docking station and the input you are using would be Intel's Thundebolt, we will initially reinstall the chipset drivers along with the Intel Thunderbolt controller.

    Install the drivers in sequence.

    https://dl.dell.com/FOLDER03974640M/5/Intel-Ser... _WIN_30.100.1633. 3_A02_02.EXE

    https://dl.dell.com/FOLDER08238926M/1/Intel-Man... Engine-Components- Installer_RV5TK_WIN_2205.15.0.2623_A10.EXE

    https://dl.dell.com/FOLDER04644817M/4/Intel-HID... Driver_5M95W_WIN_1.1.0.313_A03.EXE

    https://dl.dell.com/FOLDER05969831M/1/Intel-Chi... _5MPRF_WIN_10.1.18121. 8164_A09.EXE

    https://dl.dell.com/FOLDER05981275M/1/Intel-Dyn... -Platform- and-Thermal-Framework_74P16_WIN_8.3.10209.6897_A12.EXE

    https://dl.dell.com/FOLDER07722185M/4/Intel-Thu... WIN_1.41.1193. 0_A11.EXE

    https://dl.dell.com/FOLDER07566681M/1/Intel_TBT... VM26_6J7F8_A10_4.26.161.002.exe

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Independent Advisor - Community

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  3. Anonymous
    2024-02-02T00:14:40+00:00

    Hi ,

    I am Ivan, I will help you with this.

    What is the Docking Station model?

    When connecting the docking station to device management, a new network adapter appears?

    Independent Advisor - Community
    Thanks

    Here's the docking station I have: https://www.amazon.com/dp/B0C9D476HD?psc=1&ref=ppx\_yo2ov\_dt\_b\_product\_details

    I am not seeing a new network adapter appear

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  4. Anonymous
    2024-02-01T03:55:27+00:00

    Hi ,

    I am Ivan, I will help you with this.

    What is the Docking Station model?

    When connecting the docking station to device management, a new network adapter appears?

    Independent Advisor - Community

    Thanks

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