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Computer slower after installing new graphics card drivers/ "Updates are Underway" every time I restart despite showing as up to date/ Disk issues

Anonymous
2024-02-24T19:44:04+00:00

My computer bluescreened showing a kernel error after attempting to open a graphically intensive game. I installed new drivers for my graphics card (NVIDIA RTX 3070) and restarted my computer, but I noticed a sharp decline in my fps and increase in my load times across the whole pc. I already tried reinstalling my graphics card, but the problem persisted. I attempted to run 'chkdsk' command as admin, but it immediately made my pc bluescreen. I also attempted to run 'sfc /scannow', which detected and deleted corrupt system files apparently, but running "DISM /online /cleanup-image /restorehealth" would get it stuck at 62.3%. I attempted to restart, but I became stuck at an "Updates are Underway" screen every subsequent restart which could only be fixed by restarting again. I also tried cleaning my disk.

I feel like it's worth mentioning that I have a nonfunctional/corrupt version of windows 10 on a different disk volume/partition on my pc, which could be related to the issue, but I'm not sure how to delete it.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-02-27T02:09:25+00:00

    Hi，May Buu

    I'm happy to hear that your situation has eased, but it seems that your computer is still not playing games at a high fps, so let's continue to have some discussions on this issue.

    You mentioned that your cpu is tight, what is the model of your cpu, you can press ctrl+alt+delete to open the task manager to see the cpu usage status when you are running the game, you can also try to update the bios driver if you haven't done so.

    In addition, if you have not updated the bios driver, you can try to update it as well as roll back the old version and test it.

    In addition, you can turn on the memory xmp function, which will also improve some performance, this function is set in the bios, you can check your motherboard manufacturer's instructions to turn it on.

    Best regards

    Bobhe | Microsoft Community Support Specialist

    2 people found this answer helpful.
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  2. Anonymous
    2024-02-26T19:51:53+00:00

    Hello, May Buu

    Welcome to the Microsoft Community.

    Hello, I'm sorry to hear about your problem, you seem to be experiencing system lag on your computer.

    Firstly, thank you for your feedback, you seem to have carried out some actions which is great and shows that you are a keen researcher.

    Based on your results, first of all, for the driver issue, my suggestion is that you don't necessarily need to upgrade to the latest version of your graphics card, sometimes there may be some unknown bugs in the latest version, you can try to roll back the graphics driver and visit the official website to download an older version.

    In addition, you mentioned that there is a corrupted system in your computer, which may cause system disorder, you can press win+r to search for msconfig, and in the system configuration window, you will see the boot option.

    In the boot options of the system configuration window, remove any other OS options other than the current system, apply save and reboot your computer.

    You can first read the above suggestions, after the operation to see if there is relief it, if you have any do not understand you can point out, I will answer for you.

    Thank you for your time and effort working on this issue.

    Best wishes

    Bobhe | Microsoft Community Support Specialist

    Hello Bobhe, thank you for taking the time to reply to my post.

    I deleted the other OS from my computer, which has improved performance somewhat (Thank You!), though not to the same level as before I installed the new drivers. I did rollback to an older driver, but my games are still stuttering/taking far longer to render than usual, even though the framerate is still 80+. It's probably(?) related to something now straining the CPU (as although my gpu was always a bit bottlenecked, games would load fast and play smooth at a high fps). The issue relating to the "Updates are Underway" loop has been resolved, but my computer is still considerably slower, even outside of gpu intensive tasks.

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  3. Anonymous
    2024-02-26T07:23:27+00:00

    Hello, May Buu

    Welcome to the Microsoft Community.

    Hello, I'm sorry to hear about your problem, you seem to be experiencing system lag on your computer.

    Firstly, thank you for your feedback, you seem to have carried out some actions which is great and shows that you are a keen researcher.

    Based on your results, first of all, for the driver issue, my suggestion is that you don't necessarily need to upgrade to the latest version of your graphics card, sometimes there may be some unknown bugs in the latest version, you can try to roll back the graphics driver and visit the official website to download an older version.

    In addition, you mentioned that there is a corrupted system in your computer, which may cause system disorder, you can press win+r to search for msconfig, and in the system configuration window, you will see the boot option.

    In the boot options of the system configuration window, remove any other OS options other than the current system, apply save and reboot your computer.

    You can first read the above suggestions, after the operation to see if there is relief it, if you have any do not understand you can point out, I will answer for you.

    Thank you for your time and effort working on this issue.

    Best wishes

    Bobhe | Microsoft Community Support Specialist

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