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It is caused of changing time zone or time. Try to get back last time zone or time, if you changed. I solved with it
Team on Linux says "Sorry we couldn't connect you" while calling any call or unable to recieve call.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 18%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Rupak Chaulagain
1
Reputation point
I am using team on my Ubuntu laptop but from last one week it says "Sorry we couldn't connect you" while calling any call but text message is ok and also i am unable to receive any call on team . Please can anybody give me solution of it.
Microsoft 365 and Office | Skype for Business | Linux
{count} votes
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff2021-10-04T06:12:38.04+00:00 Does anyone else have the same problem in your organization?
Does this problem only happened in Teams for Linux? What about Windows?
To exclude the client issue, could you try to login to Teams web client to see if this issue can be reproduced?
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2021-10-08T05:51:43.783+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back. -
Rupak Chaulagain 1 Reputation point
2021-10-08T05:53:51.047+00:00 hello Jimmy, it is ok from web portal,my mobile app but my linux team app cannot perfom any video or voice call, any one other in my organization donot have this problem. i am still facing this issue in linux app
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Rupak Chaulagain 1 Reputation point
2021-10-08T05:54:50.933+00:00 ok, i have already reinstalled the linux app but still not working
but mesaging is ok in this app, only i cannot eprform is video and voice call -
JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2021-10-12T07:58:58.07+00:00 Now the version of Teams client has been updated to 1.4.00.26453, could you check if it works for you?
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff
2021-10-15T10:17:57+00:00 Does it work now?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 26%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECJ%3C/text%3E%3C/svg%3E)
Chris Jones 1 Reputation point2021-11-12T17:03:20.06+00:00 I have this exact same problem.
OS Version: Ubuntu 18.04.6 LTS
Teams Version: You have Microsoft Teams Version 1.4.00.26453 (64-bit).A little more description of my setup.
All chat features work fine, and I can join meetings, but not until someone else has started the meeting.
I cannot initiate a direct call to another user.
I cannot receive a direct call from another user.I do not have a Windows machine to test on, however everything works fine from my cell phone App which is on the same network as my laptop.
I have tried clearing my cache based upon other answers I found here (see commands below) which did not resolve the problem.
rm -rf ~/.config/Microsoft
rm -rf ~/.config/Microsoft\ Teams\ -\ PreviewAttached is a snippet from logs.txt of when I attempted an outgoing call and received "Sorry, we couldn't connect you" error screen same as above.148961-logs.txt
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 89%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BearLeader 1 Reputation point2022-02-09T13:35:44.4+00:00 I am experiencing the same issue on Ubuntu 20.04 LTS using Linux Teams App 1.4.00.26453 (64-bit). I can't make outgoing calls or receive them. If I am the first to join a meeting, I can't join a meeting. I have to wait until someone else joins the meeting first. It would be great if MS could fix this. I don't experience this problem with my phone app or on Windows or using Teams through a webbrowser (chrome). Any updates to this?
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BearLeader 1 Reputation point
2022-02-09T13:36:46.697+00:00 It does not work in 1.4.00.26453 with Ubuntu 20.04 LTS.
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Andrew Reiter 1 Reputation point2022-02-17T17:52:54.79+00:00 All Ubuntu users in my organization have now had this problem for months - how is it not fixed yet? Can't make or receive calls, can't start a meeting, can only join a meeting that has already been started. The web, Windows and iPhone apps work fine, it's just an issue with the Ubuntu desktop app. I'm on Ubuntu 18.04 with Teams 1.4.00.26453 (64-bit)
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