Hello. this is Emily.
This is typically a display driver issue.
Go to Device Manager > Display Adapter, make sure nothing is disabled there. If so, right click to enable it.
If that still doesn't work, go to the computer's manufacturer website, lcoate the model of yours, download and install the display adapter driver.
If you need help finding driver, please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.