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Stutters on the whole PC doing anything

Anonymous
2024-03-29T01:17:53+00:00

Ever since yesterday, my PC has had these little stutters that disrupt me when I'm doing a task that requires smooth performance (eg gaming, watching, video editing). It was worse and a lot more telling yesterday, to the point of having audio stutters and obvious half-a-second stutters. I've restarted the computer and did an sfc /scannow which returned with it finding out some broken stuff that it did manage to repair, then another one which resulted in nothing being found. I've also updated my graphics card driver, NVIDIA Studio Driver went back to the latest Game Ready Driver. Now, although it's not as bad (watching and browsing is bearable, it's still there), gaming especially is rough with these stutters every 10 secs or so. DISM /Online /Cleanup-Image /CheckHealthdid not find anything, HDD Sentinel also showed no health problems on my drives (especially since I just upgraded to a new SSD, but I've been using it for 5 days now and the problem only arose yesterday). I scanned w/ MS Defender, which also yielded no problems. Drive spaces are still free, with only 50% used. Also ran the default Memory Diagnostics tool and it didn't find anything. I did have a problem with CPU having high temps before, but it was resolved by updating my BIOS to the latest version. I wish I can repair this as it's getting quite annoying and problematic.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-03-29T23:09:43+00:00

    Hello, Jan! Thanks for the help. I've tried some of your recommendations. Here are some of the result from the troubleshooting:

    1. As with what I've tried before, I did try to reinstall and update my drivers before:
      • Graphics driver (swapping from NVIDIA Studio Driver to Game Ready Driver) did not yield any significant improvement.
      • Installed the latest Intel Chipset driver from MSI (my motherboard's manufacturer)
      • weirdly enough, after I installed the audio driver from MSI (Realtek HD Universal Driver), my audio output device just won't work (I'm using 3.5 audio jack directly to IO panel on the back). This leads me to revert the driver to HD Audio Device from Microsoft.
    2. Disabled all the start-up apps in the hopes I could single out 1 if there's a problematic program. Restarted Win after that, but didn't see an improvement.
    3. Used DDU on Safe mode, Clean and Restart, then went back to normal boot to download back the GeForce Experience which manages all NVIDIA's drivers. I installed the latest Game Ready Driver through that software. I did see an improvement in my games as they no longer stutter as often, but only sometimes which I can shrug off as normal loading lag(?). I don't know how normal it was, but it's not as bad as before. What I'm still afraid of, though, is it doesn't seem to impact much on the day-to-day use performance. I'm currently writing this and had a few obvious, half-a-second hiccups that, if it were to happen while I'm working, definitely would be a hindrance, so I continued with your advice.
    4. Performing a clean boot and disabling all non-MS services seems to make my situation a bit worse. A little bit of context: Before this whole stuttering issue, I was having an issue when I tried to migrate my OS to a new drive. It took a while and it won't just start windows except for the "Start-Up Issues" screen with something about not being able to find "WinLoad.efi." I think the code goes back and forth between 0xcf000000f and 0xc0000098. It says something along the lines of "Boot configuration data doesn't contain valid information for an operating system." I managed to somehow repair it, i don't know how, but trying your advice on cleanboot seems to make that issue reappear, thus why I took a while to connect back to you.

    I wasn't able to use the Media Creation tool last night, thus I downloaded the Win11 ISO file, thinking it would be the same. I burned the file on a USB stick, plugged it up, and picked the repair option. I forgot what it says, but I'm pretty sure I picked the Start-Up repair first, thinking it would just repair the start-up problem, but it didn't work. So I decided to just do a reinstallation of Windows, thinking that it has an option to reinstall without losing my files. There are 2 options: upgrade, and custom; but I can't choose the upgrade option. I don't remember what the problem is. After reading somewhere that the custom option can also do the same thing as Upgrade (not removing personal files) I decided to go with that. Only just now was I finally able to boot into Windows, however, it looks like a clean install and I can't find my files anywhere. The partition does seem to be clean reset (the drive is 480gb-ish, and I had 198gb of free space before, diskmgmt only shows the same number of partitions, explorer shows 352gb of free space now). However, on the boot-up screen, it seems there is still an option to boot back to my previous 'broken' Windows, which I hope I'd be able to fix to get all my files and settings, and perhaps return to. 

    My question now, is, how do I repair, go back, and delete this new Windows? Is going back even possible to get all my files back? Should I just work with this new installation of Windows? 

    Now I'm trying to create a new Media Creation tool on the USB using the new Windows. Is this the correct path I should take?

    Update: Media Creation Tools is having a problem that it doesn't understand while creating an installation. The error code is 0x9031004a - 0xa001b. I decided to go back to burning the Win11 ISO file directly to the USB for now. Both of them are the same thing, right?

    Update2: I've went ahead and gave up on trying to recover my old drive. I'm now in the new fresh install of Windows with no data attached to it. Will check again if stutters still happening.

    Update3: Some stutters can still be seen happening after installing several of my apps back. I think I'm starting to see which app causes the problem, as the stuttering becomes more prominent the moment after I installed this app. I'll see if I can clean it completely (along with its drivers) to see if it'll fix the problem completely.

    Update4: After figuring out the fan on my system isn't fully secured, I secure it back where its temps are dropping to a reasonable number. Still, I am getting stutters worse than before, equal to the first time I got them (audio stutters and obvious half-a-second stutters), most prevalent when I'm just watching YT video. Doesn't appear in games, both light and demanding.

    Update5: after days of not getting any answer, I found out that the seconds freezing and audio stutters are the result of a setting in Win. Go to services.msc, look for microsoft account sign in service, turned it on, and voila. Here's where I find the answer.

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  2. Jan J.23 13,405 Reputation points Independent Advisor
    2024-03-29T05:52:04+00:00

    Hello, my name is Jan and I'm happy to help you today. Sorry to hear this problem occurred. This is most likely because outdated drivers or background applications are causing freezes and stutters. Also, make sure Windows is up to date.

    1. Try reinstalling or updating this graphics, audio and chipset device driver. Download them from the manufacturer's support website and install them.
    2. Disable unnecessary application programs that run from startup

    Try these steps

    Press CTRL + ALT + Del

    Then click on Task Manager

    Then go to Startup tab

    (from here you can disable the unnecessary applications running from startup)

    1. If you recently updated the graphics driver. Try to clean and install the graphics drivers using DDU. This will clean up older driver versions that may be causing issues.

    Display Driver Uninstaller

    https://www.guru3d.com/files-details/display-dr...

    Run the application from Safe mode.

    https://support.microsoft.com//help/12376/windo...

    Select Clean and restart

    Once the drivers are uninstalled

    Install the latest Graphics Card driver

    1. Perform a clean boot to disable unnecessary startup and services

    https://support.microsoft.com//topic/how-to-per...

    1. This will upgrade and repair your system without losing your files and applications.

    Download the Media Creation Tool here.

    https://www.microsoft.com//software-download/wi...

    Then choose “ISO”

    Once downloaded, click or open the file using Windows Explorer

    Then open or click “ configuration” to run.

    1. Try removing other external USB devices such as controllers and external storage. This involves checking whether they are the ones causing stuttering.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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