Hello ,
Good to see you in Microsoft Community.
Firstly, could you let me know the specific system version (OS Build)? You can check it by pressing Win + X > System > Windows specifications*, click “Copy” and paste it in your next reply*.
Then please check the basic hardware information of your device. Win + Q to open the search box, type “msinfo32”, then open “System Information”, please take a screenshot of it and attach it to your next reply.
You can follow the steps below:
- Check Event Viewer to see if there are any error messages at the same time that you shut down the system. Win + Q to open the search box, type 'eventvwr', press Enter to open Event Viewer*, and see whether there are any errors in* System in Windows Logs*.*
- Update all computer hardware drivers You can reinstall all drivers, especially the graphics card driver. Visit the official website of your device manufacturer to download the corresponding model driver, and then install it manually, and restart to see if it works.
- You may Perform a clean boot (microsoft.com) to see if it is normal, this is a troubleshooting step. In this mode, we can further confirm whether it is caused by system problem or third-party software or personalized settings. So, please be patient. Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.* These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.
If anything is unclear, please do not hesitate to let me know.
Best Regards,
Mosken_L - MSFT | Microsoft Community Support Specialist