Computer locked - need help Trojan:SLocker

Hi, I am an Independent Advisor.

Let me help you with this issue.

I understand that your computer is now locked because of the Trojan virus.

Do you have any options you can click on your screen? Or is it frozen?

If in case you cannot click on anything, press and hold the power button for about 10 seconds until the system shuts down, then power it back on after a few seconds.

Then log in to your account and follow the steps below.

Let's try downloading the free version of Malwarebytes, it is a freeware that you can use to scan, detect, and delete viruses like the one you currently have.

You can download the free version from this link

https://www.malwarebytes.com/

Once installed please make a full scan. You may remove this software once you are done with it.

You can also try an online malware scanner - https://www.eset.com/int/home/online-scanner/

Please also try Microsoft Safety Scanner - https://learn.microsoft.com/en-us/microsoft-365...

And follow these additional steps.

Open up the Task Manager by right-clicking the taskbar, on the Task Manager window click on more details below then look for the open process associated with the pop-up, if you can't see it in the process tab go to the details tab and look for that process then if you see right click it and then go to the file location and then once you have located the file delete it.

Remove temp files and unwanted addons/Extensions in Chrome and Edge

For Chrome: Open Google Chrome, click the 3 dots at the top right corner click Settings, then on the left pane click Extensions, on the Extensions page look for anything related to the virus then click Remove.

For new Edge: Open Microsoft Edge, click on the 3 dots at the top right corner then click Extensions, then on the Extensions page, look for any add-ons related to the virus then click Remove.

Uninstall an unwanted application in Programs and features,

Go to start type in Control Panel, then go to Programs and then Programs and Features then go to the list of the programs look for anything unusual or any application that you are not aware right click then uninstall.

Delete Temporary files off Windows 10.

Tap the Windows Key then R on your keyboard, on the Run box type in %temp% then press enter.

Once it is up highlight all then delete, if there is a filé open that can't be deleted just skip it.

Hope this helps.

URL Disclaimer please read.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hi, I am an Independent Advisor.
Let me help you with this issue.
I understand that your computer is now locked because of the Trojan virus.
Do you have any options you can click on your screen? Or is it frozen?
If in case you cannot click on anything, press and hold the power button for about 10 seconds until the system shuts down, then power it back on after a few seconds.
Then log in to your account and follow the steps below.

Let's try downloading the free version of Malwarebytes, it is a freeware that you can use to scan, detect, and delete viruses like the one you currently have.
You can download the free version from this link
https://www.malwarebytes.com/
Once installed please make a full scan. You may remove this software once you are done with it.

You can also try an online malware scanner - https://www.eset.com/int/home/online-scanner/

Please also try Microsoft Safety Scanner - https://learn.microsoft.com/en-us/microsoft-365...

And follow these additional steps.

Open up the Task Manager by right-clicking the taskbar, on the Task Manager window click on more details below then look for the open process associated with the pop-up, if you can't see it in the process tab go to the details tab and look for that process then if you see right click it and then go to the file location and then once you have located the file delete it.

Remove temp files and unwanted addons/Extensions in Chrome and Edge
For Chrome: Open Google Chrome, click the 3 dots at the top right corner click Settings, then on the left pane click Extensions, on the Extensions page look for anything related to the virus then click Remove.

For new Edge: Open Microsoft Edge, click on the 3 dots at the top right corner then click Extensions, then on the Extensions page, look for any add-ons related to the virus then click Remove.

Uninstall an unwanted application in Programs and features,
Go to start type in Control Panel, then go to Programs and then Programs and Features then go to the list of the programs look for anything unusual or any application that you are not aware right click then uninstall.

Delete Temporary files off Windows 10.
Tap the Windows Key then R on your keyboard, on the Run box type in %temp% then press enter.
Once it is up highlight all then delete, if there is a filé open that can't be deleted just skip it.

Hope this helps.

URL Disclaimer please read.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

GUYS IT IS A SCAM! IT POPPED UP ON MY SCHOOL CHROMEBOOK AS WELL! IT WAS A CHROME OS NOT A WINDOWS! DO NOT TRUST ANYBODY FOR THE trojan:SLocker SCAM! PLEASE TRUST ME. SCREENSHOT INCLUDED! THE SCREENSHOT WAS TOOK FROM A SCHOOL CHROMEBOOK, HOW CAN A CHROMEBOOK HAVE MICROSOFT WINDOWS! ESPECIALLY A SCHOOL CHROMEBOOK!

How do i know if i really have the virus

Same problem