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How to fix the error 0x80004002 in Windows 11

Anonymous
2024-03-26T20:15:38+00:00

Hello,

I can't do the last update from Windows, I have the "0x80004002 error".

The follow update can't be install :

  • Mise à jour intelligente de la sécurité pour Microsoft Defender Antivirus - KB2267602 (version 1.381.2621.0)
  • 2023-01 Mise à jour cumulative pour Windows 11 Version 22H2 pour les systèmes x64 (KB5022303)
  • Outil de suppression de logiciels malveillants Windows x64 - v5.109 (KB890830)
  • Lenovo - System - 2.0.3.5
  • 2022-12 Mise à jour cumulative pour .NET Framework 3.5 pour et 4.8.1 pour Windows 11, version 22H2 pour les systèmes x64 (KB5020880)
  • 2022-08 Mise à jour de sécurité pour Windows 11 22H2 pour les systèmes x64 (KB5012170)

Thank you !

Windows for home | Windows 11 | Windows update

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  1. Tin Luna 25,535 Reputation points Independent Advisor
    2024-03-26T22:54:38+00:00

    Hi Thomas,

    I'm Christine, a Windows user like you. I can see here that you're getting error while trying to install Windows Update. No worries, I'll do my best to help you.

    May I know the version or build of Windows that you're running? (Please press Windows key+R and type winver and hit enter)

    Please follow the steps below:

    1. Windows Update Troubleshooter

    Windows 11

    Please Click Start menu and type Troubleshoot

    Hit Other troubleshooters

    And select Windows Update

    Finally, Run the troubleshooter

    1. Reset Windows update services:

    Please click start menu and type cmd, right click on it and choose run with admin

    Kindly copy and paste the command lines below and hit enter:

    net stop wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    Ren C:\Windows\System32\catroot2 Catroot2.old

    net start wuauserv

    net start cryptSvc

    net start bits

    net start msiserver

    Please check if the issue persists.

    1. Please try to run the sfc scannow to check if there's a corrupted system file. Kindly follow the steps from the link below:

    Please click start menu and type cmd, right click on it and choose CMD with Admin.

    Type sfc /scannow and hit enter. NOTE: There's a space between c and /

    https://support.microsoft.com/en-us/topic/use-t...

    Please restart and check if the issue persists.

    Please let me know the result. I'll be happy to assist you all the way until it's resolved.

    Thank you,

    Christine L

    Independent Advisor

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