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I have relatively new Acer Nitro 5 gaming laptop. When attempting to play Helldivers 2 on Steam, my computer often blue screens when either starting or finishing a mission. It should be able to support the game just fine. My computer has an RTX 4060 GPU, 12th Gen Intel i7-12650H CPU, 16GB of RAM, and a 1 TB SSD.
The BSOD error it gives is always VIDEO_DXGKRNL_FATAL_ERROR (Error Code 113). Reliability summary indicates a Hardware Error 141. I suspect there's something wrong with my device that doesn't usually impact performance but gets triggered by the game. Though, I've never had this problem with any other game. Some people online have hypothesized that nProtect GameGuard, an infamous anti-cheat software the game uses, may be killing my Direct X. But I don't know how to verify whether this is the case, or if it is even true.
I've tried several things to no avail: restarting computer, setting game to minimum graphics setting, reinstalling the game, limiting FPS, checking game file integrity, ensuring the device is not overheating, forcing Direct X11 (instead of X12), reinstalling NVIDIA graphics drivers through device menu, running sfc scan, running dsim restore health, and running windows maintenance. Game still BSODs.
Notably, when running sfc, dsim, and game file integrity check it occasionally says some files got fixed. Not sure if those were because of the BSODs or whether they are related to the root cause. But fixing the files didn't seem to fix the game.
I've pasted event viewer output below. Feedback would be appreciated. Thank you for your time!
Source
Windows
Summary
Shut down unexpectedly
Date
3/12/2024 7:32 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
Code: 113
Parameter 1: 19
Parameter 2: 2
Parameter 3: 10de
Parameter 4: 28a0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Source
Windows
Summary
Hardware error
Date
3/12/2024 7:32 PM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd28b01fe2010
Parameter 2: fffff807484832d0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22631
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Hi, thank you so much for that information, since we have done in-place upgrade that should eliminate software-related issues, I am positive there is a problem with hardware, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.
I did an in-place upgrade as suggested. Afterwords I ran sfc scan, and it found and "fixed" corrupted files. However, I still got the BSOD error. What would you suggest next?
Hi, thank you so much for that information, in that case, we will try to eliminate any software-related issues first, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.
Kindly follow the steps from this link:
Thank you for the help so far. I reinstalled the graphics drivers as explained on the NVIDIA help page. Unfortunately, the issue still persists. Anything else I can try before seeing a technician? I created a ticket with NVIDIA to see if they can help.
Hi, thank you so much for patiently waiting, as per checking and analyzing the DMP file you have, there is an error in nvlddmkm.sys, which is your Nvidia graphics card driver, for us to fix the issue kindly follow the steps below:
We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:
https://nvidia.custhelp.com/app/answers/detail/...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Additional note: If the issue persists, I suggest removing the GPU and placing it into another PCIe port available, however, if all fails, I suggest contacting a local technician to physically check the device for any hardware-related issues.
