Share via

Acerr aspire 5 a515-43-r19l dead battery not charging after windows 11 FB5034765 update.

Anonymous
2024-03-05T12:24:10+00:00

Acer model Aspire 5 A515-43-R19L dead battery won't charge after Windows 11 FB5034765 update. Checked power supply voltage (19.35) Laptop running slower than normal. Everything worked great before update.

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lester Bernard Reyes 78,210 Reputation points Independent Advisor
    2024-03-05T16:00:21+00:00

    Hi Michael, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, there is nothing to worry I am here to help, this issue happens when there is a miscalibration with the power options, and since the issue happens after the update, we will try to reinstall the battery by following the steps below:

    Method 1. Reinstall Battery Drivers (Skip this process if you already tried to uninstall all drivers under the batteries)

    -Press the Windows key + X

    -Go to Device Manager

    -Expand the Batteries

    -Right-click then uninstall all drivers there

    -Restart the PC and check it again

    Method 2. Restore default power options

    -Press Windows key + R then type:

    powercfg -restoredefaultschemes

    -Restart the PC and check.

    Method 3. Run power, Troubleshooter

    • Press Windows key + R then type:

    msdt.exe /id PowerDiagnostic

    • Click OK then follow the prompts to run the power troubleshooter

    -Restart the device after

    Note: If the issue persists, we need to run a battery report just to check if the battery itself is having a hardware issue, to do this, kindly follow the steps below:

    Search for Command prompt > right-click and select “Run as administrator”

    Copy, paste, and enter the command:

    powercfg /batteryreport /output "C:\battery_report.html

    Then go to Drive C: or C:\ and look for “battery_report”

    Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

    To upload and share the link using One Drive:

    Go to this link: https://onedrive.live.com/ then upload the file.

    Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

    Let me know how it goes and I hope that helps.

    Bernard

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2024-03-05T14:06:18+00:00

    By default, win 11 update auto updates only critical win updates, and nothing else unless you have made the mistake of selecting the "Get latest updates" option, and if you have turn it off. (It includes drivers)

    You obtain both Bios & Drivers updates from the PC Maker, there should be a shortcut on your system to that makers update utility, and no other source.

    Then set Bios to Defaults & Pwr to balanced.

    At the end of the day shutdown, do NOT leave in sleep

    Run the Acer update utility

    0 comments